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Job description

Kingsbridge, Plymouth -Part Time Position - Monday, Wednesday, Thursday and Friday 09:00>16:30. Saturday work also is required with lieu time given.

What you'll do 

The role of a Customer Service Representative is to provide our customers with an outstanding service we can all be proud of, by taking ownership of customer’s transactional or service requests and answering specific product queries. Our Customer Service Representatives also educate our customers around HSBC self-service devices and actively speak to them around HSBC’s digital platforms, giving our customers the choice of how they wish to bank with us.

We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality.

Previous Customer Service experience is helpful, but is not essential, what we are really interested in is someone who can hold a conversation who has a genuine passion for going above and beyond for customers – everything else we can teach you!

At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and will have the opportunity to develop yourself and your career further. 

Within this role you will;

  • Provide exceptional face to face customer service in a timely manner whilst working in a fast-paced busy Branch environment and adhering to our policies and procedures
  • Process a wide range of transactions, whilst maintaining a high degree of accuracy
  • Have excellent attention to detail
  • Play a supporting role in educating our customers around HSBC self-service devices and alternative digital banking platforms
  • Collaborate as part of the dynamic Branch team and actively seek to improve workflows and processes to make banking with HSBC easier for our customers.

Requirements

What do I need to be successful?

  • Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers
  • The ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service
  • Be resilient to a continuous changing environment 
  • There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed.

Your Training

You’ll receive full training in branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer.

Our Part-Time Customer Service Representative training course is a total of 40 hours over a 2-week period between Monday to Friday. We recognise that this may not fit into your working pattern, however we can offer overtime or payment in lieu.

As our training is important we require you to attend the whole course therefore you will be unable to take holidays during your training period.

What You’ll Get!

  • Over six weeks’ full time equivalent of holiday. This includes bank and public holidays with the option to buy more
  • Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts
  • A market-leading employer Pension contribution
  • BUPA Healthcare
  • Life Assurance, equivalent to four times your annual salary
  • Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more
  • Share save schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com 

Telephone: +44 2078328500

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

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Confirmed 23 hours ago. Posted 30+ days ago.

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