Prudential

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Profile Summary:

In this role, you will administer and maintain a portfolio of policies of high complexity and ensure the prompt issuance of policy contracts and bills. At the same time, you will support the team in providing administrative support in servicing the clients. You will report to the Billing Team Lead, Enterprise Business Operations, and work closely with various stakeholders to ensure that policy contracts, premium notices and endorsement are issued within the agreed turnaround time.

Job Description:

• Manage and support assigned portfolios to ensure BAU activities are carried out with high level of accuracy, efficiency and within the agreed turnaround time. This includes issuance of bills, policy contracts, endorsements and medical cards.
• Handle phone and email enquiries via various channels. E.g. Contact Centre, direct clients, etc.
• Work with different appointed Third-Party Administrators (TPAs) to ensure that clients' requested services are provided for. Ensure that clients' complaints / feedbacks are resolved with the TPAs and clients' service level agreement are met.
• Participate in assigned projects / product launches and ensure that tight timelines are adhered and met.
• Perform UAT, as and when required.
• Coach and mentor junior administrators.
• Other Adhoc assigned tasks.

Who we are looking for:

Competencies & Personal Traits

• Strong interpersonal and communication skills
• Meticulous and detail oriented
• Able to multi-task, meet tight deadlines and work in a fast-paced environment to make things happen
• Enjoy working with people at all levels and across functions
• Curiosity in exploring new tools and solutions to address operational needs

Working Experience

• 1 – 2 years working experience with insurers or insurance related industry
• Prior experience with employee benefits scheme is desirable
• Knowledge of term life or hospital and surgical plans is a must

Professional Qualifications

• M5
• Health Insurance

Education

• Diploma or Degree

Language

• English

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.