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Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Your Role & Responsibilities: 

The Kyndryl Service Desk is transforming how we provide support services. We are looking for talented Advisors for our Service Desk Proactive Squad. 

Responsibilities: 

As a passionate, talented advisor, you will be an integral part of this support team that will deliver a new "white glove" experience for our customers. Customer satisfaction is your key focus, and you will be a significant contributor delivering application support that will delight our Kyndryl employees. As you join this exciting new team of collaborative and customer focused advisors, your goal will be to deliver excellence in solving end user problems. As a creative problem solver, you should take pride in the service you deliver. You should quickly determine what help a colleague needs and how best to deliver it, adapting the technical guidance required to the technical skill of the customer. You should be comfortable in technical environments and quickly be able to analyze complex multi-system issues. Sometimes you'll need to reach out to colleagues to help achieve a resolution, but you'll maintain that first contact point relationship until the customer is delighted. 

This role requires outstanding communication, collaboration and problem-solving skills. Must have the ability to work without current/future need for Kyndryl sponsorship. 

Required Skills:  

  • Good knowledge of Windows and Mac Operating System 
  • Excellent communication skills. 
  • Customer support experience and service focus. 
  • Active listener with flexibility to modify approach and adapt to customer needs. 
  • Ability to multi-task. 
  • Proven problem-solving skills. 
  • Knowledge sharing. 

Who You Are

Required Skills:  

  • Good knowledge of Windows and Mac Operating System 
  • Excellent communication skills. 
  • Customer support experience and service focus. 
  • Active listener with flexibility to modify approach and adapt to customer needs. 
  • Ability to multi-task. 
  • Proven problem-solving skills. 
  • Knowledge sharing. 

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

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Confirmed 21 hours ago. Posted 21 hours ago.

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