Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

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Job Summary -

Customer Service Representative - Pharmaceutical Logistics

We're hiring a Customer Service Representative to join our Customer Service team in Hoofddorp office, Amsterdam.

We offer an exciting and dynamic place to work with lots of room to work independently. We guarantee you an intense period of training in the first few months, and a steady increase in knowledge through a variety of internal training. They offer an international working environment with short decision paths, flat hierarchies and eye-level communication between all company employees.

World Courier's Customer Service Representatives are responsible for the end to end logistical coordination of complex, urgent and potentially life saving shipments every day. This position represents a fantastic development opportunity for an experienced logistics professional with strong customer service skills, motivated by solving problems and delivering exceptional service.

Responsibilities

• Communication and contact with customers and prospects.
• Develop customer relationships
• Plan and execute shipment orders
• Prepare and submit written quotes to customers
• Provide customer specific reporting
• Be a key player in booking and cutting waybill
• Receive and reply to enquiries via email, phones and throughout our internal IT system
• Monitor and track ongoing shipments, react to any deviations
• Communicate temperature results asap after delivery, check and note any deviations.
• Work with regulations (ADR/DGR/IATA) as well as with local laws and guidelines
• Build and maintain relationships with other World Courier offices, clients, agents, airlines, handling agents and suppliers

What your background should look like 

Minimum Skills, Knowledge and Ability Requirements:

• Ability to communicate effectively both orally and in writing.
• Strong interpersonal skills, team player and quick learner.
• Strong organizational skills; attention to detail.
• Ability to resolve issues quickly and efficiently.
• Ability to represent a positive and professional image.
• Ability to learn fast in new platforms or systems.
• Ability to work independently and self-organized.

Desired attributes:

• Native or fluent in Dutch required.
• Native or fluent in English required.
• Experience as Customer Service in a business to business industry required, experience in logistics or freight forwarding preferred.
• Graduate in fields such us International Trade, Logistics or similar preferred.
• Previous experience in the pharmaceutical industry, or working with pharmaceutical shipments preferred.
• Strong knowledge of Microsoft Office.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. 

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

For details, visit https://www.virtualfairhub.com/amerisourcebergen

Schedule

Full time

Affiliated Companies

Affiliated Companies: World Courier Holland B.V.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@amerisourcebergen.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned