Amazon

DESCRIPTION

You have super powers. Use them for good. We protect the shopping experience for Merch customers by enforcing content and account policies. It’s fun. It’s hard. It matters. We need you.

At Amazon Merch on Demand, we print t-shirts and other products on demand on behalf of thousands of entrepreneurial designers who upload designs to our site. Since launching in 2015, we’ve scaled our business across North America, Europe, and Japan and we’re just getting started. We empower Content Creators of all sizes, from amateur designers to large brands, to scale their businesses globally without the constraints of managing inventory or a supply chain.

The Amazon Merch on Demand team team is looking for an experienced Sr. Program Manager to oversee policy and account enforcement. This person will be a strategic team member responsible for identifying new types of content risk, defining policies and procedures to detect and eliminate high risk content, and designing systems to automate these steps. A passion for simplifying processes and the ability to move fast in ambiguous situations is key. Candidates must demonstrate strong judgment skills and have experience managing complex projects. This individual excels at working collaboratively with cross-functional teams and executive leaders, understands the importance of effective communication, and can consistently deliver results, even under limited time constraints.

Key job responsibilities

• Manages the direction, coordination, and implementation of risk reduction automation plans.
• Actively seeks to understand Amazon core business values and initiatives, and translates those into everyday operational practices.
• Combines a deep cross-functional business understanding with automation techniques for ongoing policy and process evolution.
• Effectively applies best practices and marketplace specific needs to all strategic decisions.
• Maintains a thorough understanding of technical systems in a complex automated content processing environment.
• Implements change or develops new processes as necessary to provide the ability to better serve Content Creators, reduce content risk, and improve the customer experience.
• Continually measures and evaluates all work processes.
• Demonstrates clear written and oral communication and grace under pressure in all communications.
• Builds positive productive relationships with cross-functional and global stakeholders and partners.
• Drives cross functional initiatives to ensure compliance with business policies.

A day in the life

The ideal candidate will have a track record for developing a vision, defining a strategy and building programs and features from the ground up. In this role, the candidate must be able to influence across multiple organizations, be an exceptionally strong communicator and analytical thinker, and have a history of delivering results. This person will have experience delivering customer-facing experiences that reach millions of users, worldwide. They will have solved complicated problems with elegant, simple solutions.

About the team

Do you love fashion and graphic apparel? Are you inspired by makers, creators, and DIY businesses that are leveraging on-demand product creation? At Merch on Demand, we print t-shirts (and sweatshirts, and hoodies, and phone cases, and PopSockets). On-demand. For any Amazon customer who orders them. On behalf of thousands of entrepreneurial designers who upload merchandise designs to our site (merch.amazon.com).

Since launching in 2015, we have scaled our business to the US, UK, Germany, France, Italy, Spain, and Japan, across several types of apparel and retail products — and we’re just getting started. We empower content creators of all sizes, from amateur designers to large brands, to scale their merchandise sales globally without the constraints of managing inventory or a supply chain.

We are open to hiring candidates to work out of one of the following locations:

Seattle, WA, USA

BASIC QUALIFICATIONS

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

PREFERRED QUALIFICATIONS

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.