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Company Description

Informa PLC is a leading international events, intelligence and scholarly research group.

Our purpose is to champion the specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs and take better informed decisions. Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.

Informa Markets is one of Informa divisions. It creates global platforms for industries, specialist markets and customers to trade, innovate and grow, delivering over 550 events annually, specialist digital content and actionable data solutions.

Job Description

Working with the Food and Pharma Operations team, the Digital Operations Executive role is primarily responsible for end-to-end delivery of webinars for the EMEA Operations portfolio. Ranging in size and logistical complexity, you will partner with key Show Team stakeholders and lead on the project planning, development, and delivery of up to 3-4 webinars a month. Each webinar is intended to be an externally facing, engaging, and thought-provoking discussion between multiple sponsor speakers 

You will also be a core part of the Digital Operations Team by co-managing our Digitally enabled in-person Exhibitions, where you would be responsible for event platform delivery and digital configurations via platforms. You would also be a key partner to the physical Operations team on onsite support needs. 

Main duties & responsibilities 

Operational duties 

  • Operationally managing the schedule of Food and Pharma webinars - being mindful of working with Show Teams to avoid clashes and public holidays across multiple portfolios across EMEA 
  • Work with Show Teams on full set up of the webinars including; registration set up, email configuration, sponsorship deliverables, speaker deliverables, support on tech training and overall delivery. 
  • Full setup and end-to-end management of hosting webinars using platforms such as On24, and Swapcard (SaS Providers) 
  • With the Digital Operations Manager, co-ordinate mid – large sized tech- enabled Exhibitions in where you will be responsible for SaS platform configuration and ensuring data and event details are correct and deadline driven. 
  • Ensure all preferred suppliers and Show teams are kept fully up to date with digital event information, e.g., platform build, project status, event metrics, and delivery details are communicated to an agreed frequency schedule 
  • Supporting the Show Teams with the digital map and other interactive features on the event platform or app 
  • Assist with post-event reporting and analysis through collation and recording of requested data to continuously improve the webinar series and/or Tech-enabled Exhibitions 
  • Be a platform subject matter expert and assist various teams or clients directly, with operational queries 
  • Compile event reports and KPI analysis on each event at the end of cycle. 

General team support & additional areas of responsibility 

  • Attendance at any required meetings, minute & action taking for distribution 
  • Manage event expenses and invoice payments where applicable 
  • Create and maintain show specific project plans in the agreed format for review & sign off by individual Operations Managers on an event-by-event basis 
  • Ensure all allocated operational tasks are conducted on a timely basis according to individual project plans and adhere to multiple deadlines 

Qualifications

Essential 

  • Experience and invested interest in digital event marketing - staying abreast of the latest developments and trends in the digital events/marketing field 
  • Able to demonstrate an initiative-taking approach and take initiative in anticipating Show Team and sponsor/speaker webinar and tech enabled event needs 
  • Strong time management and organisational skills; can work to tight deadlines, able to prioritise and manage several different tasks and EMEA events at the same time in different time zones 
  • 6+ months experience at Event Operations Executive level with core experience in digital event management 
  • Excellent interpersonal, oral and written skills in English with additional languages highly beneficial 
  • IT confident and able to work with various systems; including, but not limited to, Jira, Confluence, Smartsheet, Teams, Outlook, Word, Excel, PowerPoint skills 

Desirable 

  • Experience and interest in digital platforms such as Swapcard and On24 (SaS platforms) 
  • Working knowledge and/or technical understanding of the digital event industry, exhibition industry and conference industry 
  • Creativity and marketing acumen, great copywriting skills and html knowledge 
  • Ability and willingness to work additional hours if required to deliver an event 
  • Experience with Smartsheet or Asana as a project management tool 

Behavioural competencies 

  • Positive attitude and open minded; ability to listen to others’ views and opinions 
  • Collaborator; good humoured 
  • Act with integrity 
  • Professional client-driven attitude: ability to stay calm and patient under pressure 
  • Forward thinking, flexible and able to trouble shoot 
  • Ability to work in a multicultural environment and respectful of other cultures 
  • Flexibility and adaptability 
  • Willingness to work across differing time zones especially within the EMEA region 

Additional Information

Alongside a competitive salary, Informa also offers the following employee benefits:

  • Our Learning team supports year-round development, with face-to-face training, access to LinkedIn Learning and the opportunity for colleagues to earn their Certificate in Exhibition Management (CEM) in-house
  • Informa's colleague Share Incentive Plan matches every share purchased with 2 free shares
  • You are given permission to take 4 days off per year to volunteer with an approved scheme
  • You are entitled to 24 days' paid holiday per year, plus one day's paid holiday for your birthday, extra time given at certain bank holidays, and the chance to earn a free day's holiday through charity fundraising
  • We offer colleagues net reimbursement for commuting travel. We will reimburse actual costs for public transport
  • The official Social Committee is very active in organising social, wellness, diversity and sustainability initiatives
  • Monthly AMSTAR awards recognise outstanding colleague contributions with a €100 voucher
  • On 5 years of service, you will receive 25% of your gross monthly salary, 10 years = 50% on an increasing scale

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law. 

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Confirmed 12 hours ago. Posted 10 days ago.

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