Kaplan

Job Title 

Database Administrator III (Hybrid)

Job Description

For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best in class educational experience and make Kaplan a great place to work.

Our offices in India opened in Bengaluru in 2018. Since then, our team has fueled growth and innovation across the organization, impacting students worldwide. We are eager to grow and expand with skilled professionals like you who use their talent to build solutions, enable effective learning, and improve students’ lives.

The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.

The Database Administrator 3 supports KNA databases to maintain and improve their stability and reliability and responds to and resolves alerts, problems and incidents. The Administrator must be able to execute periodical and on-demand maintenance tasks and deploy database changes within established standards, processes and policies. The level 3 Administrator is expected to be able to work independently and provide guidance to more junior level members of the team, recognize larger problems proactively and work with other teams/team members to resolve them and mentor other database administrators and be cross trained in other technologies used at KNA.

Primary Responsibilities:

• Provide Operational support in the management of databases based on 
• MSSQL from version 2014 thru 2019 on
• Physical or VMWare, EC2, Azure VM
• WSFC clusters and AO clusters
• Azure SQL
• SQL Server Replication
• MSSQL SSIS and SSRS setup
• MongoDB on Atlas platform 
• Troubleshoot and resolve incidents and alerts, including escalation to providers as needed
• Follow and enforce policies and procedures set by the DBA team
• Support the deployment of code and execution of complex tasks on KNA databases, including,but not limited to Application deployments, O/S and databases engines patches and upgrades, Data refreshes in non-production environments and security changes
• Provide operational KPIs to management and Database Engineering team
• Maintain and upgrade DBA tools and settings (proactively or by request) of enterprise monitoring tools
• Use/Maintain documentation/runbooks related to periodical tasks, like upgrades, environment refresh tool, security changes
• Engage and cooperate with the Database Engineer team to improve processes and procedures
• Cooperate with vendors to optimize their work in KNA when applicable
• Complete on-call rotations and work outside regular business hours and on weekends
• Hybrid Schedule: 3 days remote / 2 days in office
• 30-day notification period preferred 

Minimum Qualifications:

• Bachelors or Masters in IT or equivalent experience
• 7 years of operational support on MSSQL in multiple versions and platforms
• 5 years of operational support on MongoDB
• MSSQL (see details in primary responsibilities)
• MongoDB (Atlas) 
• Operational skills required for the position:
• Senior level working knowledge for Set up, optimization, troubleshooting and support of the DB platforms.
• Experience of Large high-availability production environment
• Experience with AWS console management and configuration related to the related platform
• Experience with the Atlas platform

Preferred Qualifications:

• AWS Platform beyond specific requirements
• Experience with Bash, PowerShell, Python or comparable scripting languages. 
• Familiar with Agile methodologies, and use of tools like Google workspace, Jira, GitHub, ServiceNow 
• Familiar with SolarWinds (monitoring and DPA) and Redgate software

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Location

Bangalore, KA, India

Additional Locations 

Employee Type

Employee

Job Functional Area 

Systems Administration/Engineering

Business Unit

00091 Kaplan Higher ED

Kaplan is an Equal Opportunity Employer. All positions with Kaplan are paid at least $15 per hour or$31,200 per year for full-time positions. Compensation for specific positions are based on job level, skills, years of experience, and education, among other factors. Additionally, certain positions are bonus or commission eligible. Information regarding benefits can be found here.

Diversity & Inclusion Statement:

Diversity inspires innovation and growth in the Kaplan community. Kaplan strives to be a model employer for inclusiveness. Not only does Kaplan value its employees for their professionalism and skills, but also for the unique viewpoints they bring to the Organization. Kaplan's employees bring diverse perspectives, ideas, and backgrounds that give Kaplan a competitive edge in anticipating and exceeding our students' needs in today's global market. Learn more about our culture.