Goodwill NY/NJ

Goodwill Industries of Greater New York and

Northern New Jersey, Inc.

Job Description & Physical Demand Analysis

Position Title:

Regional Vice President-Ecommerce 

Department: 

Retail 

Reports To (Title):

SVP of Retail

Position Type:

FLSA - Exempt

Supervising Staff:

Yes 

General Purpose: 

In this role, you will leverage your knowledge of the thrift business to effectively execute and quickly adapt strategies to ensure operational excellence, maximum productivity and profitable sales and earnings growth. You will lead the Ecommerce business through effective data analysis, strategy development/execution, training, and 3rd party partnerships. You will build, grow, lead, develop, coach, and inspire an Ecommerce team to attain at least double-digit growth within x period. Your goal is to lead execution and support the brand and enterprise vision, ensuring your managers are delivering results. You will provide thought leadership, innovation, and lead process-optimization initiatives throughout Ecommerce, and identify new areas of ecommerce opportunities beyond current offerings. You will serve on the Retail leadership team and continue to drive high performance across all initiatives as measured by Goodwill NYNJ goals and KPIs that drive a profitable retail business.

Essential Functions: 

PERFORMANCE AND OPERATIONS

• Drive profitable sales in Ecommerce through effective business analysis; identifying financial opportunities and developing action plans to address current/future business challenges and deliver desired results.
• Deliver sales/profit plan and other KPIs for Ecommerce in conjunction with annual performance objectives.
• Continuously analyzing online marketplaces and pricing strategies to ensure maximized profitability, coordinating training of e-commerce staff and store staff to effectively identify collectable and/ or valuable merchandise, ensuring e-commerce managers are monitoring shipments to ensure timely and accurate deliveries to create a great customer experience, leveraging data and analytics in operational decision making.
• Support SVP of Retail in delivering strategic goals and objectives to create a profitable retail business.
• Drive an operational excellence mindset within Ecommerce; identifying best practices and opportunities to improve efficiency; increase listings, time to sell, data integrity and recommendations for process improvements.
• Lead compliance to SOPs (Standard Operating Procedures), policies and process creating consistency across all regions and help fuel the right product to Ecommerce.
• Provide feedback to SVP of Retail on sales and KPI results, action plans and tactics to quantify progress compared to pre-established goals.
• Own the P&L performance for Ecommerce implementing efficient management of costs to maximize profitability of the overall portfolio.
• Collaborate effectively with all stores and other divisions within retail to ensure that cross divisional goals can be attained, not just Ecommerce.
• Identify future business needs and implement strategies to enhance brand performance and digital presence.
• Ensure adherence to established payroll budget and expense management.
• As part of the Retail leadership team partner with your peers to actively seek new ways/methods to improve overall retail productivity. Bring innovative thinking to drive even greater results in Ecommerce.
• Partner with Risk Management to lead implementation of new policies and adherence to proper engagement and reporting of loss prevention/security and safety issues, ensuring all safety issues are corrected upon notice by the VP of Health and Safety.
• Actively manage vendor relationships within Ecommerce.
• Make connections to DGR to the Goodwill Mission through participation on inter-departmental teams, hosting tours for donors, and being a Goodwill ambassador.

LEADERSHIP, TALENT, AND CULTURE – Person Centered 

• Responsible for the performance management and engagement of a well-trained, highly diverse Ecommerce team that will support the growth and succession needs of the enterprise.
• Mentor and coach leaders to identify solutions and develop their managerial skills.
• Partner with HR to identify skill gaps and opportunities for staff development.
• Lead resolution and mitigation of all employee relation issues partnering with HR and key stakeholders as needed.
• Attract, develop, and fuel a talent pipeline in support of Ecommerce, new stores and brand talent strategy; utilizing the Retail Onboarding plan to drive a positive employee experience.
• Create an environment committed to building succession and developing talent through coaching and feedback.
• Responsible for the culture within the Ecommerce team, mirroring the one cultivated within the Retail department.
• Ability to bring about strategic change, both within and outside the organization, to meet organizational goals.
• Actively engage in supporting the overall performance and culture through the fleet through collaboration with SVP/RVPs, driving operational excellence/financial growth/bench strength development by sharing/implementing regional best practices across the fleet and providing peer-to-peer feedback on teams as needed.
• Actively participate in global initiatives/projects to drive the Brand forward contributing value-adding insight and perspectives.
• Model a philanthropic mindset within the region to drive awareness and community engagement.
• Develop and facilitate training to elevate Retail team knowledge on product, pricing, and process to drive individual store contribution to the Ecommerce business.

Qualifications: 

Who You Are

• Minimum 7-10 years with a fast-moving specialty retailer or a national consumer goods company, preferably in apparel, fashion, footwear.
• Minimum 7-10 years cross-functional management experience.
• Minimum 7-10 years managing a team.
• Minimum 5 years working in a store environment.
• Leadership maturity: ability to inspire and command respect, bringing a level of calm to the teams in order create a collaborative work environment.
• In-depth experience in relationship management.
• Superb communication and influencing skills.

Skills Required: 

• Leadership experience overseeing district, multiunit or high-volume business.
• Strong business acumen and proven track record of leading, adjusting and developing business strategies to achieve profit & loss results.
• Keen awareness of the marketplace inclusive of Goodwill NYNJ, external competitors, and overall retail trends.
• Ability to embrace challenges, take risks, learn fast and influence change to lead execution of strategic initiatives through others while managing competing priorities.
• Able to travel overnight and/or between stores as required.

Benefits: 

• Access to 3 different health plan options, with robust national networks, and no referrals 
• Low-cost dental and vision coverage, as well as a great variety of other voluntary benefits 
• FSA Eligible
• 1% Employer supplemental contributions to 401(a) Retirement Plan 
• 4% matching contribution to your 403(b) Plan employee deferrals for eligible employees 
• Eligible for Executive Savings/Retirement Plan 
• Generous paid time off and 11 paid holidays 
• Generous Paid Parental Leave 
• Other employee discounts for travel, entertainment, mobile phone plans, etc. 

Special Working Conditions: 

• See Attached Physical Demand Analysis

Goodwill Industries of Greater New York and New Jersey

Physical Demand Analysis

Employee Name: 

Position: Regional Vice President

In addition to the functions described above, this role may include other responsibilities and duties as assigned on occasion, based upon Goodwill NYNJ needs or requirements.

Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

WORKING ENVIRONMENT:

• Material and equipment used: Computers, faxes, copiers, phones.
• Travel requirements: minimal
• Hazardous exposure category: Place an “X” in the appropriate category for the role:
• ____X_____ involves an inherent potential for contact with blood, body fluids or tissues. Appropriate protective measures are required for every employee engaged in Category I tasks.
• __________ Involves no exposure to blood, body fluids, or tissues, but potential exposure in usual work. Employees performing Category II tasks don’t need to wear protective equipment, but they should be prepared to put on protective equipment on short notice.
• __________ involves no exposure to blood, body fluids, or tissues, although situations can be hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids.
• Age-specific requirements: Identify the age specific requirements for the role.

______NEONATE/INFANT (Newborn to 2 yrs.)

______PEDIATRICS (2-11 yrs.)

__X___ADOLESCENT (16-19 yrs.)

__X__ ADULT (30-60 years old)

__X__ GERIATRIC (65 years and older)

PHYSICAL REQUIREMENTS LIFTING REQUIREMENTS- Place an “X” in the appropriate level for the role.

1. _____Sedentary work- Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods. Roles are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
2. _____Light work- Exerting up to 20 pounds of force occasionally, and/or to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical demand requirements are in excess of those for sedentary work.
3. _ __Medium work- Exerting 20 to 50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical demand requirements are in excess of those for light work.
4. __ X __Heavy work- Exerting 50 to 100 pounds of force occasionally, and/or 25-50 pounds of force constantly to move objects. Physical demand requirements are in excess of those for medium work.
5. _____Very heavy work- Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects. Physical demand requirements are in excess of those for heavy work.

FREQUENCY

Place an “X” in each box that is appropriate to the role. Follow other instructions as written.

Never (N)

Occasionally (O)

Frequently (F)

Constantly (C)

0%

1-33% 

(per shift)

34-66% 

(per shift)

67-100% 

(per shift)

To be moved: Include weight of object and distance carried

Description of movement: lift, lower, push, pull, carry reach above.

N

O

F

C

Blue Bins, Z-Racks:

Lift, pull, push, carry, reach above

X

Equipment: Pallet Jacks

Pull, Push, Lift, Reach

X

X

Equipment: Hampers, Cages

Pull, Push, Lift, Reach

X

Physical

N

O

F

C

Physical

N

O

F

C

Standing:

X

Fingering:

X

Walking:

X

Handling:

X

Sitting:

X

Feeling:

X

Stooping:

X

Visual acuity: near

X

Kneeling:

X

Visual acuity: far

X

Squatting:

X

Depth perception:

X

Climbing:

X

Color discrimination:

X

Balancing:

X

Peripheral vision:

X

Other:

Talking:

X

Reach above shoulder:

X

Hearing:

X

Reaching-at or below shoulder:

X

Running:

X

Grasping:

X

Other:

Physical surroundings:

N

O

F

C

Environmental conditions:

N

O

F

C

Cold (50°F or less):

X

Chemicals:

X

Heat (90°F or more):

X

Gases Fumes:

X

Dampness:

X

Dust:

X

Inside Work:

X

Radiation:

X

Outside Work:

X

Other:

Walking surface:

X

Vibration:

X

Heights:

X

Noise:

X

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