Hilton Hotels

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. 

The Spa Therapist is concerned with the strategic management of the Banquet, in line with prescribed Hilton International policies and procedures. 

What will I be doing? 

As a Spa Therapist, you are responsible for the general cleaning of all areas to deliver an excellent Guest and Member experience. Specifically, you will be responsible for performing the following tasks to the highest standards:

• General cleaning of all areas
• Deep cleaning around the club
• Report lost property, accidents, maintenance issues, or other incidents
• Ensure guests are welcomed and assistance is provided when needed
• Ensure compliance with all health and safety regulations
• Opening and closing Spa according to SOP
• Prepare assigned area according to standard ensuring cleanliness, functionality and completeness of set up. Areas assigned include treatment suites, public spaces and heart of house items such as guest amenities and spa food and beverage offer;
• Set up and organize treatment room as per Conrad Spa standards.
• Ensure all equipment is well maintained and in safe condition.
• Participate in departmental practices such operations briefings, inventory and cost management initiatives which helps you to understand the business direction and ensure you meet the set goals.
• Ensure spa facility is ready to receive guest every single time.
• Deliver tailored spa experiences following spa journey
• Ensure spa journey is carried out for every guest and standards are observed in all aspects of the journey- reservation, arrival, treatment time and departure.
• Request and collect the stock of supplies necessary for the treatment rooms.
• Maintain the highest level of the discretion and privacy during any guest interaction.
• Perform Brand’s services behaviours in daily operation basic towards the guests
• Driving to deliver Luxury Experiences to guest, to achieve heart beat target

What are we looking for?

A Spa Therapist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Strong interpersonal skills
• Committed to delivering a high level of customer service
• Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Excellent attention to detail
• High standards of cleanliness
• Ability to work in a consistently professional and helpful manner
• Previous experience in a similar role

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!