Analysis and resolution of repeated/short duration and complex Network fault cases and recommendation for preventive & corrective actions for enhanced customer experience
Deliverables:-
1. Resolution of complex and escalated problems
2. Adaptation of new product/technologies
3. Cross-functional team work
4. Knowledge Sharing
5. Processes development
Decision level:-
1. Decision making for execution of corrective action to resolve particular problem
2. Involvement of other stakeholders/OEMs
3. Decision for Implementing changes in SoP
4. Preventive action implementation
5. Implementation of system to support new product and services
Key Competencies:-
1. In-depth knowledge of SDH, DWDM, OTN, NPT, EPT domains
2. Expert level of working experience with P2P & P2MP Services, EoSDH, Layer 0 / Layer 1 Core network, ASON, MoT, QoS, Traffic Engineering, Multicast, QoS, RSVP
3. Hands on with Huawei, CIENA, ALU, TEJAS, ECI, high end DXC, OTN and DWDM equipment
4. Excellent Problem Solving skill
5. Adaptation of new product and technologies
6. Excellent Customer focus
7. Good Collaboration with cross-functional domains
8. Inter-personal skills & Decision making
9. Team/People Management
Educational Level
B. Tech [ Electronics & Communications Engineering ]
Working Experience
4-5 years
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