Experience of 6+ Years & managed a team of 40+ employees to ensure smooth operations of daily tasks w.r.t ISP (Inside Plant) Incidents on Optical & IP Transport Network across India & International Pops.
Developed and implemented strategies to increase efficiency and productivity of the team.
Streamlined processes to reduce costs and increase customer satisfaction.
Trained and mentored new team members to ensure successful onboarding and job performance.
Deliverables:-
1. Resolution of complex and escalated problems
2. Adaptation of new product/technologies
3. Cross-functional team work
4. Knowledge Sharing
5. Processes development
Decision level:-
1. Decision making for execution of corrective action to resolve particular problem
2. Involvement of other stakeholders/OEMs
3. Decision for Implementing changes in SoP
4. Preventive action implementation
5. Implementation of system to support new product and services
Key Competencies:-
1. In-depth knowledge of SDH, DWDM, OTN, NPT, EPT & IP-MPLS domains
2. Expert level of working experience with P2P & P2MP Services, EoSDH, Layer 0 / Layer 1 Core network, ASON, MoT, QoS, Traffic Engineering, Multicast, QoS, RSVP, L2VPN & L3VPN
3. Hands on with Huawei, CIENA, ALU, TEJAS, ECI, Cisco, high end DXC, OTN, DWDM & IP equipment
4. Excellent Problem Solving skill
5. Adaptation of new product and technologies
6. Excellent Customer focus
7. Good Collaboration with cross-functional domains
8. Inter-personal skills & Decision making
9. Team/People Management
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