Dojo

Creating a more diverse, equitable and inclusive Dojo

Dojo’s 150,000+ customers reflect the diversity of the UK High Street. Building teams with diverse backgrounds that are representative of the customer base which we serve is fundamental to creating innovative products at Dojo. Whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, you have a place at Dojo. 

We want everyone to be the best they can be throughout the recruitment process; if you require any additional adjustments please let us know.

The role:

2024 has come with some lofty goals for the growth tribe — our “scaling machine”. It’s all hands on deck to double the number of merchants we bring on each month and expand our footprint. Our underwriting team plays a massive role in bringing to life a frictionless signup journey for new merchants, a key contributor to our success.

As we start our expansion into Europe, we are looking for someone as ambitious as we are to join our Madrid-based underwriting team focusing on the Spanish market to act as a shield between Dojo and any fraud, AML and credit risks we may face. At the rate we’re growing, applications from a variety of businesses from small to enterprise come in thick and fast; you’ll use your insight and understanding across both financial and relevant non-financial information to ensure they meet Dojo risk appetite.

Working alongside a great team of fast and thorough decision-makers, you’ll proactively engage with internal stakeholders and our clients to find solutions to best manage and mitigate our risk, while supporting the continued growth and expansion of Dojo.

What you will do:

• Conduct thorough credit risk assessments of prospective Spanish clients by analysing financial statements, credit reports, cash flows and other relevant financial data to provide recommendations on credit limits, terms and conditions for new and recently approved applicants.
• Evaluate the creditworthiness of prospective and existing customers, considering factors such as payment history, collateral, industry trends and other non-financial factors. 
• Gain a thorough understanding of the underlying acquiring credit risk exposure in a wide range of complex propositions against a variety of clients and sectors relative to the proposed facilities being requested.
• Assess customer requests for additional products and services that increase potential risk or credit exposure within agreed SLAs.
• Stay updated on industry trends, market conditions and regulatory changes that may impact credit risk.
• Proactively engaging with the commercial teams to find solutions that maximise onboarding opportunities, to manage case escalations and to provide training and advocation of the risk and underwriting function.
• Participate in creating, developing and documenting policies and processes across the credit and underwriting function including identifying potential areas for improvement and making recommendations for change.
• Work closely with the Legal team, negotiating and reviewing bespoke contracts and security arrangements.

What you will bring:

• Proven experience in a credit risk underwriting role within a financial institution, specifically utilising financial analysis skills and with a strong understanding of the Spanish market.
• To be educated to a degree level or have equivalent experience within credit risk, underwriting or similar role within the financial services sector within the Spanish market. 
• An understanding of Credit, Fraud and AML risk within the Payments Industry, including knowledge of card scheme rules, industry regulations and the chargeback process.
• Strong problem-solving, negotiation, decision making and multi-tasking skills are essential.
• Excellent communication skills, with the ability to articulate complex underwriting decisions to internal and external stakeholders.
• A customer-focused approach, with the ability to balance risk management with customer satisfaction.
• The ability to work collaboratively in a team environment, with a focus on continuous improvement and achieving shared goals.
• The motivation to grow and develop your skills, with a passion for innovation and driving change within the payments industry.
• Business fluency in English and Spanish. 

About Dojo

We launched Dojo in 2019 to address business owners’ pain points across the UK. Since then, we’ve seen incredible growth as a scaling fintech, welcoming over 150,000 customers and growing the Dojo team to 1,000+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 1,000 restaurants and 750,000 diners. 

Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For diners, that means getting seated at their favourite restaurants with just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast. 

Our values

At Dojo, we’re curious. We have an insatiable desire to learn and innovate. And we’re relentless. We persevere even when it’s easier not to. But, we’re nothing without our customers, who drive everything we do. From day one, Dojo was built on real customer pain points and every one of us is customer-obsessed. 

Our way of working

Dojo has adopted a set of shared principles with the aim of increasing in-person collaboration and amplifying our ‘Customer First’ values. We encourage our employees to meet in-person over virtual meetings, and our communication is mostly asynchronous. Unlike most other businesses, we are intentionally avoiding a rules-based approach, and each team is empowered to make the arrangements that work best for their success. The answer to every scenario which tests these principles is: We trust you to use your judgement responsibly, in the best interest of our customers.

Find out more about our benefits and what it’s like to work at Dojo at dojo.careers . Learn more about Life at Dojo on LinkedIn and Instagram.

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