Nordstrom

Job Description

• The Field Investigator is an integral part of Nordstrom’s Asset Protection Team – Center of Excellence. In this role, you build and deliver solutions to control internal and external losses through the use of data, investigations and exception reporting systems. The Field investigator is responsible for managing employee theft and organized retail crime investigations within an assigned market to achieve maximum shrink prevention and protection of company assets. 
• Day in the life…
• Build and deliver solutions to control internal and external losses through developing, initiating and resolving a variety of investigations
• Rely on a mixture of available shrinkage data, surveillance tools, loss prevention systems, experience and judgement to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Achieve quality, efficiency and integrity standards for investigations 
• Communicates effectively in a variety of settings and adjusts to fit the audience. Exhibit a high level of proficiency and professionalism in your interview style 
• Successfully identify and evaluate merchandise theft, severe theft, and internal theft cases and resolve cases in a timely manner 
• Prepare thorough and accurate documentation to support determinant action
• Establish and maintain effective relationships within Nordstrom and with outside partners
• Pushes self and helps store level loss prevention and less experienced investigators achieve results, as appropriate
• Accept assignments that broaden capabilities by clarifying plans and objectives and ensuring timely delivery 
• Determine if an investigation interview with the subject(s) is warranted. Facilitate or conduct investigation interview and notify appropriate personnel 
• Maintain a high level of confidentiality
• Assess and assist in emergency situations
• You own this if you have…
• Minimum of a high school diploma or equivalent; Bachelors degree preferred
• 5+ years of Loss Prevention/Asset Protection/ Organized Retail Crime Investigation experience.
• Prior experience in loss prevention required
• Proficiency in MS Office Suite of applications
• Strong understanding of case management tools and exception based and data mining tool
• Ability to research questions and review facts to make accurate decisions
• Experienced and certified in internal and external apprehensions
• Strong verbal and written communication skills
• Commitment to data integrity and accuracy
• Proven ability to communicate effectively and develop relationships with various business partners both remotely and in person
• Ability to make independent decisions on where time is spent
• Ability to work a flexible schedule based on department and store needs 
• Ability to travel; 5-10%

Attachments

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. 

© 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

California: 65,500.00 - 105,000.00 USD Annual