State of Texas - Texas Workforce Commission

IT 24/7 Support Manager (Telework) - (824320)

Description

WHO WE ARE: 

Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide and many of our positions are suitable for teleworking. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. 

This position is eligible for telecommuting from anywhere in the State of Texas. 

You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas. 

WHO YOU ARE:

Seeking an IT professional to lead the 24/7 Support team responsible for providing Tier 2 and Tier 3 technical support covering up to five eight-hour shifts. The ideal candidate will have experience in leading structured processes for software deployments, patches and upgrades, and skill in identifying and determining root causes for recurring issues. Must have the ability to communicate in a professional, customer-focused manner. Collaborates with other IT teams as well as business customers to accomplish work. 

WHAT YOU WILL DO:

The IT 24/7 Support Manager is selected by and accountable to the IT Maintenance and Operations Director with the approval of Deputy Chief Information Officer of Applications Solutions and Chief Information Officer. Performs highly advanced (senior-level) managerial work administering the daily operations and activities of the Maintenance team to fulfill its mission within the IT division. Work involves planning, organizing, managing, controlling, and evaluating the work of individuals and the unit as a whole. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment. Provides services related to technology used by TWC program areas providing services and support for a robust labor market and putting people back to work. Maintains a reliable, predictable work schedule. May be called upon to work outside of normal business hours to sustain operations or complete urgent assignments. 

YOU WILL BE TRUSTED TO:

• Ensure adequate staffing for the team to provide optimum services to TWC programs and to sustain operations.
• Communicate job requirements to employees and evaluate their performance.
• Develop employee skills and build depth of expertise to position unit for technology changes and staff turnover.
• Monitor and control unit’s functions to optimize efficiency and effectiveness.
• Monitor unit work in process and actively participate in maintaining and providing input to departmental dashboards.
• Prepare detailed analyses and reports as assigned.
• Ensure compliance with all Federal, State, and agency laws, rules, policies, and procedures including IT Handbook and Standard Operating Procedures (SOPs) that govern TWC IT. 
• Contribute to teamwork and communicate effectively.
• Promote an image of IT excellence.
• May serve as backup to IT Directors or Managers.
• Collaborate with CIO and IT directors to create and maintain IT’s values and operating principles, work to establish a culture of accountability, teamwork, excellence, ingenuity, and innovation to promote an image of IT excellence.
• Perform other duties as assigned to maintain IT operations.

YOU ARE A GREAT FIT WITH:

• Bachelor's degree related to Information Systems and 6 years IT experience in progressive growth, management and leadership responsible positions.
• Experience developing and implementing goals for IT teams.
• Experience with IT budgets, purchasing, and contracts.
• Experience in software development and Software Development Lifecycle (SDLC). 
• Skill in project and resource management. 
• Ability to analyze problems, develop solutions, communicate clearly and communicate effectively with technical colleagues and non-technical customers. 
• Ability to work in a fast-paced, cross-functional environment.
• Knowledge of industry trends, standards, best practices and tools.
• Knowledge of Texas Workforce Commission programs.

YOU QUALIFY WITH: 

• Graduation from an accredited four-year college or university plus six years of full-time experience in the development, implementation, or interpretation of policies and procedures in a public or private agency, two years of which must have been in an administrative management or supervisory capacity.
• One year of full-time experience may be substituted for each year (30 semester hours) of education.

YOU GAIN: 

• A Family Friendly Certified Workplace 
• Telecommuting from anywhere in Texas 
• Competitive starting salary: $7,000.00 – $9,500.00/month 
• Defined Retirement Benefit Plan 
• Optional 401(k) and 457 accounts 
• Medical Insurance 
• Paid time off, including time for vacation, sick and family care leave 
• Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits. 

VETERANS: 

Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf 

HOW TO APPLY: 

To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo.

TWC is not considering applications from persons who require immediate or future sponsorship for an employment visa to maintain work authorization eligibility. 

A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042. 

Primary Location

: United States-Texas-Austin

Work Locations

: 

Austin:1411 Brazos 

1411 Brazos St 

Austin 78701

Job

: Computer and Information Systems Managers

Organization

: TWC Business Unit

Schedule

: Full-time

Employee Status

: Regular

Job Type

: Standard

Job Level

: Manager

Travel

: No

Job Posting

: Feb 2, 2024, 6:00:00 AM

Work From Home: Yes

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