Harvard University

Position Description

• Provides analytical and related business process support to E&F including: 
• Collaborates with E&F leadership to understand business operations and KPI outcomes. 
• Operationalizes use of data and data visualization to better inform business decision-making, enable greater efficiency and productivity, and optimize use of resources. 
• Partners with E&F Leadership to develop, refine, and maintain business reporting and Key Performance Indicators across various business activities (e.g. workforce management, capital projects, asset and work management, etc.). 
• Performs analyses, presents results, develops and provides regular and ad hoc reports, presents findings and recommendations, and performs other related support functions as needed. Provides insights and partners with E&F Leadership to develop additional reports as needed. Partners with E&F Leadership to provide presented findings, observations, and recommendations. 
• Engages and collaborates with E&F staff and partner groups (e.g., CS Finance & Administration, Human Resources, Information Technology) to understand systems, data, and reporting that can be leveraged for use in E&F’s KPI monitoring and operational analysis/reporting. 
• Documents operational analysis activities/processes and maintains them in an organized, standardized, up to date, and accessible manner. Partners in ownership of document libraries (e.g., Custodial Training Document Library) with E&F Business Units and leads efforts in maintaining and updating them. Conducts and leads meetings, task management and Maintenance Upkeep. 
• Demonstrates, promotes, and is guided by the mission, vision, and values of the organization; advancing the University’s mission of teaching and research by partnering to provide stewardship, strategies, and services that create exceptional community experiences. Always acts in the University’s best interest. 
• Performs other tasks as assigned. 

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Basic Qualifications

• Five (5) years' experience in the following: operations/business analysis with demonstrated advanced ability and experience in data analysis, data visualization, and reporting utilizing metrics/KPIs to enable informed decision-making and continuous improvement. 

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Additional Qualifications and Skills

Additional Skills and Qualifications: 

• Bachelor's degree in business, finance, or technical discipline. 
• Experience in collaborative approaches in a matrix-managed environment, and across multiple and diverse groups; practical problem solving and strategic thinking skills; critical thinking and excellent analytical and organizational skills ensuring attention to detail and accuracy. 
• Demonstrated advanced skills in communication, collaboration, and executive presence. 
• Demonstrated advanced skills in functional operations/business data analysis, collecting and synthesizing data, data visualization, reporting, and utilizing metrics. 
• Demonstrated ability to work both collaboratively and independently. Must be flexible, self-motivated, possess excellent organizational and presentation skills; be able to multitask in a fast-paced environment with ability to adapt; and be able to think and work well independently with minimal supervision and as a member of a team. 
• Must be an effective problem-solver with the ability to quickly understand complex business needs. Skilled at being detailed and communicating effectively and articulately in both spoken and written Ability to develop strong relationships with operational teams to become a trusted advisor in driving efficiency. Must act as an influencer within the organization, advocating for data-driven decision-making. 

Technology Skills Required: 

• Must be highly proficient in the use of data analysis and data visualization tools, including SQL, Excel, and business intelligence tools (e.g., Oracle Analytics Data Visualizer, Tableau, or Power BI). 
• Must have experience designing and deploying Analytical SQL views. 
• Demonstrated experience building dashboards for use in operations. 
• Proficient in the use of Microsoft Office and SharePoint applications. 
• The ability to learn and quickly become highly proficient with new systems and software is essential. 
• Experience working with operations transactional databases such as CRM, Asset Management, and ERP systems. 

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Working Conditions

Work Format: This is a hybrid position, with a minimum of three days per week worked on-campus in Cambridge, Massachusetts. Two days per week may be able to be performed remotely, however business needs at the time will determine this. Work location is responsive and subject to change based on business needs. 

Emergency Status Designation: Critical Operations Personnel (required to provide on-site support during emergency situations as determined by management) 

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Additional Information

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

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EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.,

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.