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CS Officer - Chinese Speaking

TASKS – ACTIVITIES – RESPONSIBILITIES

  • Translating documents such as meeting minutes, bid documents, contracts,... from Chinese to Vietnamese or vice versa;
  • Interpreting meetings Chinese customers and investors;
  • Prepare reports in two languages Chinese and Vietnamese; 
  • Record and manage customer information and constantly update it on the database system;
  • Building relationships with customers based on focusing on customer needs and wants and closing sales;
  • Co-ordinate the activities of the Customer Service team; provide support and advice to team members;
  • Sale support by phone call, colleting & analyzing Clients data
  • Evaluate customer feedback and identify ways to maximize customer satisfaction;
  • Calculating and submit sub fee, OT of auditor/ sub-contractor.

CANDIDATE PROFILE

  • Bachelor’s degree in Chinese language, or used to live and study in China;
  • Have HSK 4 or higher;
  • Have 1-2 years working experience as Customer Service/ Admin position is preferred;
  • Basic to intermediate level of English is a plus as the translation platform's interface and client's guidelines are in English;
  • Effective team co-ordination and leadership skills
  • Customer orientation and ability to adapt/respond to different types of character
  • Ability to multi-task, prioritize, and manage time effectively

TECHNICAL AND PROFESSIONAL SKILLS

  • Good English skills (writing and speaking)
  • Good social communication skills
  • Clear voice and cheerful character
  • Possess sound judgement, analytical skills and tenacity
  • Problem solving with a high level of commercial awareness
  • To understand complex operations from a broad perspective



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Confirmed an hour ago. Posted 30+ days ago.

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