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Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.

Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.

As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.

As Director, Product Management for Conversational Agent Assist you are responsible the overall product strategy and detailed roadmap, as well as market success of the company’s AI based agent assist solutions. You are part of a global Product Management team and report to Sr Director Product Management.

Responsibilities

  • Own the end-to-end product management cycle from Concept to Market Success, and lifecycle management. 
  • Collaborate with leadership team in defining clear short-term and long-term product strategy within the relevant market or geography. 
  • Identify requirements, define detailed roadmap, and create preliminary design concepts. 
  • Work closely with the Engineering teams to drive the implementation of the roadmap and meet spec, quality, and timelines. 
  • Prioritize business requirements and translate them to product functional & technical requirements. 
  • Constantly analyze the competitive landscape, run gap & SWOT analyses, and define the differentiated story of your products. 
  • Track product pipeline and sales, and analyze growth trends and obstacles. 
  • Collect and analyze customer feedback and implement recommendations into the roadmap. 
  • Own Product Documentation and Demos. 
  • Support the Sales and Pre-Sales teams and join sales meetings to pitch and demo the products to enterprise customers and partners. 
  • Develop pricing models. 
  • Evangelize product for sales, customers, market analysts and media. 

Skills / Experience

  • Bachelor’s/Master’s Degree in Computer Science/IT Engineering or related fields. 
  • 10+ years of experience in delivering SaaS based / web-based products with 5+ years of Product Management experience. 
  • Experience in Product Management for Speech Analytics and/or Virtual Voice Assistant products. 
  • Excellent written & oral communication. 
  • Experience in working with Agile methodologies. 
  • Experience in building products with Data Science, Machine Learning, Natural Language Processing and Artificial Intelligence. 
  • Proven analytical and innovative thinking, leadership, problem solving, project management skills, attention to detail, and exceptional organizational skills. 
  • Domain knowledge in building & launching solutions for contact centers, Conversational Assistants, or Conversational AI. 
  • Be comfortable with ambiguity in a fast-paced and ever-changing environment, and able to think big while paying careful attention to detail. 
  • Demonstrated ability to engage and influence senior level executives. 
  • Over 4 years of experience managing a product management team. 

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.

All applicants - to review our privacy notice, please click here

Information regarding recruiting and phishing scams:

Employment offers will always be made by a Uniphore hiring manager or Talent Acquisition team member with a @uniphore.com email address only. We will never text you about an employment opportunity, interviews or employment offers, and we do not make job offers after only one interview. Additionally, we will never ask you to provide funds for onboarding, supplies or anything else, nor we will ask you to submit your personal information (date of birth, passport details, banking information, social security number, etc.) as part of the interview process. If you are receiving an employment inquiry or employment offer from a non Uniphore.com email address, please assume it is spam. If you believe you have been a victim of a phishing or false employment scam, you may want to report this incidents to the FBI iC3, or visit the Department of Homeland Security’s Cyber Smart website to learn how to report such scam.

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Confirmed 13 hours ago. Posted 30+ days ago.

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