Roche

The Position

Responsibilities

Service Delivery

• Execute system data maintenance and administrative activities in support of end to end HR business processes (in the area of recruiting, onboarding, employee movement/changes, terminations, compensation, performance, etc.).
• Provide customer service on HR related activities, such as inquiry resolution, request management, and troubleshooting.
• Actively participate in the development and implementation of continuous improvement initiatives.
• Participating in project activities as required
• Implement processes and initiatives to ensure continuous improvement as well as service enhancement.
• Align service delivery and quality with the overarching objectives of the global PSS Support Solutions organization. Manage service quality expectations and address customer concerns
• Ensure regulatory compliance in line with the affiliates, countries, customers, and regulations.
• Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes-focused way.

Who you are

In this role, you will be working with a team of Specialists focusing on our customers and collaborating with teams across various functions and levels within the organization.

You will bring the following experience:

• Professional or actively studying Business Administration, Psychology, Human Resources or related.
• 1-3 years of experience in an HR services shared service center environment.
• Advanced French level, both written and spoken.
• Advanced English level, both written and spoken.
• Experience working with WorkDay and Service Now is a plus.
• HR generalist know-how.
• Experience processing and administering end-to-end HR life cycle processes such as hires, job changes, LOAs, compensation, personal data changes, and terminations.
• Experience handling reports is preferable. 
• Experience in onboarding processes such as background checks, creating offers, vendor credentialing, referral programs, and reporting.
• Fluency in I-9 processing both paper and electronic is a plus.
• Experience and efficient handling of standard HR and IT applications -Workday, ServiceNow, and Google Suite is preferred.
• Competencies:
• Critical thinking and solution oriented mindset.
• Proven track record of being able to deliver in a matrix organization.
• Ability to work independently in a fast-paced environment and to handle multiple, competing priorities.
• Ability to thrive in an ambiguous and multicultural environment working across borders.
• Experience effectively working in a matrix organization across geographies and divisions.
• Ability to navigate complex HR data structure
• Ability to work in a fast-paced and changing environment
• Core capabilities include:
• Living customer centricity through your day-to-day interactions (incl. needs anticipation, cultural awareness, managing one’s response)
• Demonstrating end-to-end accountability (incl. big picture and impact understanding, engaging others to ensure a successful outcome)
• Demonstrating problem-solving (incl. active listening, critical thinking, process improvements)
• Having a growth mindset (incl. taking risks and experimenting, seeking new learning opportunities, asking and giving feedback)

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in San Jose provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the Americas region. Today Roche employs altogether around 800 employees in Costa Rica.

Roche is an Equal Opportunity Employer.