Capital One

Locations: VA - Richmond, United States of America, Richmond, Virginia

Manager, Product Management - MessageHub

Our team supports MessageHub, an enterprise-critical internal platform that enables Capital One lines of business (LOBs) to send billions of messages to our customers and prospects each month - emails, SMS text messages, app push notifications, and paper letters. We are looking for a Product Manager to own the end-to-end quality assurance, stability, reliability, and performance of our messaging platform and to ensure we stay compliant and well-managed. 

In this role, you will work closely with MessageHub’s horizontal Site Reliability Engineering (SRE) team to enhance, protect, and progress our messaging platform. You will work to make sure our platform is always available for our internal LOB users. You will own end-to-end message request fulfillment for both real-time and batch delivery flows. You and your tech team will create and enforce technology standards for our platform while also creating tools to enable other development teams to meet those standards. You will drive resiliency investments and own the program’s tech backlog. Areas of focus may include: 

• Reliability Measurement
• Event & Incident Response
• Observability & Monitoring
• Building Resilient Architecture
• Continuous Testing
• Release Engineering
• Risk Management
• Toil Reduction
• Cost Optimization
• Enabling Capital One software developers to contribute to our platform

In this role, you are expected to exemplify the core skills of product management, and we’ll invest in you to grow in four key areas:

• Human Centered 
• You’ll collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design
• You'll break down business epics into features and further into user stories, driving your team towards lowest effort or Minimum Viable Product (MVP) for a valid feature test
• Business Focused 
• Demonstrating a growth mindset, you’ll effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs
• You’ll own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk
• Technology Driven 
• You’ll work autonomously in an agile environment to conduct research and develop features that utilize new and evolving technology 
• You’ll collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customers
• You’ll deliver well-managed product platforms for customers by seeking to understand technology trends and architecture strategy
• Transformational Leadership 
• By actively participating in horizontal forums, you’ll harness a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teams
• You’ll articulate a succinct product roadmap to deliver business value and share with with stakeholders, elevating your team’s results and becoming a product matter expert

We want you if you are: 

• Intellectually Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges
• Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they’re doing what they’re doing. You always can rally associates to work with you
• Do-er. You’re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You’re well organized, able to multitask and able to prioritize your work
• Passionate & Customer Focused. You care about growing others and bringing them together around what’s possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs
• Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help
• Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships

Basic Qualifications:

• Bachelor’s degree or military experience
• At least 3 years of product management experience or at least 3 year of experience in product design, agile delivery, business analysis, data science, or software engineering

Preferred Qualifications:

• Bachelor’s degree in computer science or engineering 
• At least 3 years of translating business strategy or analysis into consumer facing digital products
• At least 3 years of experience working on core product platforms powering digital experiences
• At least 3 years of experience working with cross functional teams as a product owner in an agile development process

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).