City National Bank

Overview

ENTERPRISE CHANGE MANAGEMENT OFFICE SR. LEAD 

WHAT IS THE OPPORTUNITY?

Reporting up through CNB's Governance, Risk and Controls division, this newly formed Enterprise Change Management Office is tasked with: Maintaining enterprise processes and procedures to support change risk management. Performing quality assurance on risk assessments, change status reports, data integrity, and readiness assessments during implementation. Monitoring and reporting on aggregate portfolios of change, and assesses Bank's ability to deliver change by reviewing changes in aggregate and considering interconnectivity and dependency between change drivers. Defining and maintaining centralized metrics to monitor and report on change to Board and Senior Management committees, providing visibility into emerging risks and advise senior management when change approaches or exceeds risk limits. Performing thematic analysis to provide insight into the enterprise change risk profile. Designates the ECM system of record and verifies its capabilities align with Policy and Procedure requirements. Providing guidance to Change Owners on change risk management and mitigation. Developing change risk management training for the 1LOD, Change Owners and ExecutivesThe ECMO Sr. Lead will be tasked with leading as well as assisting with the remit above while maintaining accountability and ownership to the build out and maturity of the ECMO function.

Governance, Risk and Controls (GRC)

Be part of City National's U.S. Governance, Risk and Controls (GRC) Office. This group’s focus is on enhancing our risk management and regulatory compliance capabilities to ensure the bank is well-positioned for future opportunity and sustainable growth.

What you will do

• Understanding and educating any constituents in the bank of the prescribed processes and procedures to support change risk management
• Lead stakeholder analysis and ongoing engagement efforts and change management strategy execution
• Enable program-specific change management strategies through:
• Close partnership with 2LOD risk teams and 1LOD business units including the business control officers
• Having a full understanding of the pertinent frameworks, policies, and procedures impacting the ECMO objectives
• Understanding the Change Risk Assessment for the purposes of providing QA and acceptance feedback to Change executives and Change owners
• Conducting “road shows” to build awareness of the new function along with the policy and procedural requirements
• Ready to review, comprehend, and explain ongoing reporting at both individual change effort levels and aggregate/thematic levels
• Ability to work on different efforts while understanding the impacts to the larger scope
• Work closely with corporate teams and cross-functional leads as required (e.g., Project Manager, Implementation Manager, Business Lead, IT Lead, IRM, Audit, etc.).
• Maintain a strong focus on understanding the change life cycle and the associated controls to strive for continuous improvement and efficiencies
• Drive enterprise-wide adoption through communication and coordination
• Ensure the adherence to any governing documents while implementing a consistent design and approach

Must-Have*

• Minimum 10 years of experience in financial services and/or consulting providing change management and/or program management solutions in support of large-scale process, regulatory, technology projects and/or other transformational initiatives
• Minimum 5 years of advisory, planning, and execution experience spanning stakeholders across all three lines of defense (LoDs) including executive level stakeholders; advantage if tied to regulatory remediation efforts
• Minimum 5 years of experience with managing internal stakeholder strategic communications inclusive of developing/delivering training materials, presenting “road show” decks to various stakeholders, and engaging with different levels of critical path stakeholders frequently

Skills and Knowledge

• Exceptional written and verbal communication skills
• Ability to identify, scope, and plan large, complex organizational change initiatives, including IT improvements, business process improvements, or efficiency management
• Ability to support multiple initiatives and balance resources and time concurrently to meet iterative requirements and changing priorities
• Ability to prepare and brief senior executives on complex business topics
• Ability to articulate a to-be vision for change, associated pros and cons, and a transition roadmap
• Ability to translate a vision into strategic and tactical plans and execute resulting plans with little supervision
• Prior experiences supporting large scale regulatory, digital transformation, and technology implementations
• Experience managing internal strategic communications and training delivery and ongoing stakeholder engagement
• Ability to work independently and in a team setting
• Strong executive presence and ability to work with all levels within an organization
• Organized, independent, and self-motivated with a team player attitude
• Proficiency in MS Office, including Visio, Project
• Sense of urgency and resiliency working in highly visible roles with strong awareness of cross-organizational decision-making and impacts
• Proactive – anticipates as well as addresses
• Can manage complexity and competing, time sensitive demands
• Ability to identify issues and obstacles and determine potential solutions for consideration in succinct way
• Track record of building and nurturing advocacy for “new” programs; bonus is experiences where these are tied to regulatory actions
• Strong collaboration and persuasive technique skills

Compensation

Starting base salary: $127,626 - $237,014 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

• To be considered for this position you must meet at least these basic qualifications

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'

ABOUT CITY NATIONAL

We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.

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