Analyst, SRE Application Support, Consumer Banking & Core Engine - (WD62778)
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Roles & Responsibilities
- Java, Java script and Cloud Support
- Managing 24/7 production support team (L2, L2, L3) in BSSB Domain
- Awareness in Software Development Life Cycle knowledge on waterfall and Agile methodology
- Strong problem solving skills and willing to provide the support activities in shifts.
- Managing major incidents, Coordination incident management, problem management, infra teams & Preparing Major Incident report
- Experience in troubleshoot, resolve, and communicate complex incidents and deep underlying issues, Performance analysis and fine tuning of real time and batch systems. Perform deep-dive analysis for all major incidents, coordinating with all support teams, Infra teams to identify root cause in both Application and Infrastructure areas.
- Experience in Executing continuous service improvement plan, monitoring, process improvement and automation.
- Experience in Major Change management process to make sure no critical incidents reported during weekend cutover activities.
- Experience in managing Capacity Monitoring, Server Patching (Production environment):
- Experience in managing Bank wide DR, BCP coordination / scheduling:
- Good communication skills and stakeholder management
- Follow the standards of the Bank.
- Closely work with Dev teams.
Requirements
- Must have at least 2+ years’ experience in BFSI sector providing application support, supporting complex transactional system (viz., Trading, Settlement, Payments) with multiple upstream-downstream systems involving online (API driven) and Offline (batch processing) interactions.
- Root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members.
- Ensures all production changes are made in accordance with life-cycle methodology and risk guidelines.
- Application Support, Deployment of Release, patches & fixes on Platform
Primary Location
: India-Telangana-Hyderabad - DAH2 Skyview SEZ
Job
: Technology
Schedule
: Regular
Employee Status
:
Full-time
:
Job Posting
: Mar 18, 2024, 6:29:47 AM
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