Country:
Italy
Cities:
Bologna, Milan, Padua, Rome, Turin
Area of expertise:
Business Leadership
The Technology, Avanade X, and Advisory Business Groups (BG) are Avanade’s The Technology, Avanade X, and Advisory Business Groups (BG) are Avanade’s growth engines responsible for developing market relevant capabilities and solutions to help clients resolve critical business and technology issues. Through practices they provide sales, solutioning and delivery support to Client Groups and Accounts to help us win and sustain long-lasting relationships with our clients. In addition to direct relationships with clients, each Business Group works closely with Avanade’s most significant partners - Microsoft and Accenture, as well as other alliances - to drive growth of the business group and the Practices therein.
While we have made incredible progress in our employee experience in the past few years, we continue to see gaps in clarity around career ladders and pathways and priority skill development opportunities. We also need to be more purposeful in how we build the skills of our talent to meet the market opportunities and integrate these in our sales and solutioning motions. In response, we are evolving our Talent Communities (TC) and better aligning our pre-sales and solutioning efforts into Practices.
All BGs will have Practices. Practices will help us deliver exceptional value to our clients with repeatable go-to-market services, industry expertise, and market-leading capability, and help Avanade grow through winning bigger and more complex engagements that require specialist skills across pre-sales through to solutioning and delivery.
Practices are where Avanade’s employees are ‘homed’. Practices are responsible for building and evolving capabilities in line with market and client needs; attracting, developing, and retaining talent; managing deployment of practitioners, and creating/evolving assets and solutions to reduce the cost of sales, delivery and operations. Practices also provide sales, solutioning and delivery support to help us win and deliver projects and services to clients.
Employees from Practices are deployed to client accounts, Integrated Go-to-Market Lines of Business and Plays, and a new Integrated Center of Excellence to support sales, solutioning, and delivery efforts in regions.
The Regional Practice Lead - Customer Experience leads the Customer Experience Practice in the Avanade Business Group for a region. The Customer Experience Practice creates resilient, connected, and profitable customer
experiences in order to find new customer relevance, create customers for life and accelerate growth.
The Regional Practice Lead - Customer Experience is a pivotal role that blends market, sales and solutioning, people, and delivery excellence. This role owns the strategy that ensures the region Practice has the right capabilities to seize market advantage and is responsible for driving business growth, supporting sales development and conversion, solutioning and delivery, and practice strategy, in addition to people, capability, and community development.
This role is accountable for ensuring the practice provides sales, solutioning, and delivery support to client accounts and Integrated Go-to-Market Lines of Business and Plays.
This role is accountable for ensuring the regional practice has the right capabilities, skillsets, and certifications required to deliver client work both today and tomorrow. It is accountable to create a community with common objectives, build culture, and ensures the employee value proposition is brought to life regionally.
In addition to relationships with clients, this role collaborates with business leaders in the region from other practices, Solution Areas (SA), Business Groups (BG), Integrated Go-to-Market (IGTM), Sales, Client Service Leads, Delivery & Solutioning, and internal partners from Human Resources, Workforce Planning, Talent Acquisition, Skills, Learning and Development, etc. to be successful.
Avanade X BG, this role reports to the Avanade X Region BG Lead and has a dotted line reporting relationship to the Avanade X Area Practice Lead.
The Region Practice Lead manages regional practice employees and is a member of the Region BG Leadership Team. As a leader this role is equally expected to demonstrate and model Avanade’s values, principles, habits, and behaviors.
Key Accountabilities Practice Leadership and Growth
Sales, Solutioning, and Delivery
Create and Evolve Practice Assets and Solutions
Attract, Develop, and Retain Practice Talent
Manage Deployment of Practice Practitioners
Owned KPIs:
1. Market utilization and chargeability, including personal MU and Chargeability
2. Headcount Management per agreed plan
3. Voluntary attrition
4. Assets and solutions
5. Employee engagement
6. Inclusion, Diversity & Wellbeing
Shared KPIs:
1. Sales and revenue targets for respective for the Avanade X BG
2. Solution Architect & Delivery certifications
3. Design and execution of strategic priorities
Competencies
Knowledge, Skills, and Abilities
Education, Certifications and Experience
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What advice would you give to the next generation of female leaders?
Hi, I would like to recommend you first thing: Be always yourself. I think it's also very important to be open to keep learning and exploring new opportunities for you. And finally, try to have fun, enjoy your work and always remember that people is the most important thing.
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Hi, I would like to recommend you first thing: Be always yourself. I think …
Teresa
Executive Solution Area Leader
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Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 59,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers.
We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.
We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping people from underrepresented communities fulfil their potential.
Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com.
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