JPMorgan Chase & Co.

Transformation Design & Delivery (TDD) is a change delivery organization within the CIB's Digital & Platform Services (D&PS) that provides integrated change, testing and implementation support to CIB partners. TDD capabilities include automation and program management , business analysis, data analytics, change management, end-to-end test management and, which are tailored to enable strategic initiatives in the Wholesale Payments, Markets and Securities Services businesses, as well as cross-business functions such as Network Management and Client Onboarding (Client Tax & WKO). Our mission statement is powerful yet simple 'build things better and build better things'. Ensuring that the things we build have been properly thought through, are high quality, sustainable and delivered quickly. That we are focused on identifying opportunities to build more innovative things, often across products and LoB's, where we can bring the organization together to define solutions/builds which are broader reaching

The role will require working with stakeholders across the Corporate and Investment Banking, looking to leverage best practice across the industry and other J.P. Morgan business units. Lateral contacts in business, technology, operations, product and client facing organizations firm wide would need to be developed and mined for best practices and for driving outcomes.

Job responsibilities

The professional on this position will be responsible for:

• Represent LATAM Operations requirements into several project´s squads focused on Collections, Automation, Design and Intake process. 
• Coordinating and formalizing in a didactic way, the Operational Requirements derived from projects and new products in a partnership with Products, Operations, and Technology teams
• Liaise effectively between lines of business with empathy and understanding to achieve the common and strategic goal as a team Collaboratively contributes to program updates, 
• Coordinate testing planning: defining testing scope and UAT completion strategy helping the team achieve the goals 
• Coordinate Implementation plan from Operations Perspective 
• Maintain stakeholders updated in relation to the projects status and next steps 
• Prepare senior management presentations highlighting progress against milestones, risks, issues, and any barriers requiring escalation.
• The position will be based in Buenos Aires Office

Required qualifications, capabilities, and skills

• Deep understanding of payments and collections platforms and automation and operational processing improvement/optmization.
• Extensive familiarity and experience to lead with people, understanding operational requirements, be able to criticize and suggest solutions aiming to optimize the operational process aligned with the business interests. 
• Ability to articulate complex concepts clearly to differing audiences in multiple regions, strong communication skills in English to negotiate internal priorities among the project’s stakeholders in Latin America
• Capability to create documents containing business and functional requirements, creating diagrams of current and future flows from Operation´s perspective
• Strong Time management and organization skills 
• Familiarity with Agile concepts and project management concepts 
• Partner with Product, Operations, and Technology to identify barriers preventing efficient change deliverables

Preferred qualifications, capabilities, and skills

• Experience in Wholesale Payments Business required (Payments, Collections, Tax) and Automation 
• Fluent in English, Spanish and Portuguese languages
• Outstanding ability to communicate effectively and confidently (oral and written)
• Strong Organization skills 
• Bachelor's degree in Technology, Economy, Business or related areas - required.
• Project / Agile Methodology Qualification - preferred.
• Agile methodology skills - preferred

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs. The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.