Ogilvy

About Memac Ogilvy:

Memac Ogilvy is one of the leading creative networks in MENA with its flagship office in the UAE and a strong local footprint in the GCC and North Africa. It is part of the formidable worldwide WPP & Ogilvy network. It’s the only truly integrated commas network – with Consulting, Advertising- Brand & Content, PR, Experience & Health under 1 P&L and under single leadership. Memac Ogilvy is the most integrated modern creative and effective partner for client growth in MENA. We inspire brands and people to impact the world. We deliver on this by combining expert and new capabilities for modern marketing solutions, with solid project management expertise for agile and effective delivery as well as a thorough and passionate People agenda.

The agency is the most awarded Middle Eastern agency in Cannes as well as a big winner at the local award show Lynx. It counts around 500 staff members.

Our vision is to inspire brands and people to impact the world. To create big ideas that make a significant contribution to the planet, society, and the bottom line. We believe in today’s world this is the best way for our clients to achieve sustainable growth.

We achieve this by breaking down the barriers that restrict talent and ideas, we call this Borderless Creativity.

Which is why our teams work fluidly across 5 capabilities Advertising, Experience, PR, Consulting and Health . This allows us to not only operate but innovate at the intersection of capabilities and talent. We believe impact and magic lies at this intersection. Ogilvy scales this by seamlessly connecting and accessing the deep cultural expertise of 132 offices in 83 countries.

Our mission: We inspire brands and people to impact the world

How we do it : We innovate and operate at the intersection of people and capabilities

What we do: Borderless creativity

Today, Ogilvy is recognized as the world’s leading creative agency. We are also one of the most effective networks globally.

What we're looking for:

We are looking for an experienced Social Community Manager to join our team and work on our clients social media presence with dynamic and engaging community initiatives. As the voice of our clients, you will be responsible for overseeing all community management functions across a variety of social media platforms. You will not just monitor conversations but engage in them, always looking to bring our brand closer to our audience.

To Succeed in This Role, You Need To:

• Develop and implement community management strategies that align with our brand goals and initiatives.
• Oversee and manage all day-to-day activities related to the community, including moderating forums, responding to comments, and fostering a positive community environment.
• Craft and manage the social content calendar, ensuring a constant supply of relevant content.
• Track, analyze, and report on community engagement metrics, adapting strategies as necessary to improve results.
• Lead and mentor a team of community managers and moderators, setting clear objectives and providing feedback.
• Collaborate with the marketing team to integrate community management with broader marketing campaigns.
• Stay up-to-date with digital technology trends and use this knowledge to make the community more engaging.
• Work closely with customer service to address customer complaints and issues promptly.
• Act as the point of contact for cross-functional teams, providing insights on community feedback regarding products or services.
• Manage crises and negative feedback by developing response strategies that protect the brand image.
• Encourage user-generated content creation and sharing, and organize community events to increase brand loyalty.

Qualifications:

• Bachelor’s degree in Marketing, Communications, or a related field.
• Minimum of 18 months of experience in social media management, community management, or a related field.
• Strong track record of building and managing large, active online communities.
• Excellent written and verbal communication skills, with the ability to engage effectively with various audiences.
• Proficient in using social media analytics tools and able to interpret data to inform decision-making.
• Demonstrated ability to develop strategic community management initiatives that meet business objectives.
• Experience in leading and managing a team.
• A problem-solver with the ability to handle crisis situations with poise.
• Creative thinker with the ability to conceive and promote new ideas for content and community initiatives.

Memac Ogilvy inspires brands and people to impact the world. We exist to create iconic, culture-changing, value-driven ideas for our clients.

Borderless Creativity is our lifeblood. We operate, innovate, and create at the intersection of our talented people, across advertising disciplines such as strategic thinking and distinctive idea creation, through a social-first approach - alongside our wider Memac Ogilvy family of Advertising, Experience, Health, Consulting and PR. Never have there been more opportunities available to communicate incredible ideas, impact culture, and influence consumer behavior. Paid advertising is a consistent, regular and controllable way of getting a business and brand’s core message in front of consumers in a way that no other medium can. Creativity is our greatest differentiator as we transcend the status quo and shift culture.

How We’ll Support You Memac Ogilvy celebrates its people. Fully. Enthusiastically. Unhesitatingly. We’ll empower you

with the tools you’ll need to succeed. We’ll give you the autonomy to seek out new paths and better ways of doing things. We’ll support you with colleagues who are experts in their disciplines, drawn from across the Ogilvy network. And we’ll provide opportunities for you to do work of which you’ll be proud, with people you’ll be proud to call your teammates.

Ogilvy is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.

At Ogilvy, our people are at the heart of what we do: a creative agency that sparks game-changing ideas across culture and business through collaboration, integrity, and a celebration of self-expression. 

We believe in building powerful teams with purpose. This means hiring and nurturing talent across all races, ethnicities, religions, abilities, sexual orientation, and gender identities – and we relentlessly curate transformative initiatives that make our commitment to fairness, and equity a reality. 

Our ultimate mission is to leave a positive impact on the world, creating a better future for all, while supporting and uplifting the global communities we serve. This is central to our mantra of Borderless Creativity.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.