⚠️Required Questionnaire⚠️: Applicants must complete the required Supplemental Questionnaire prior to starting the online application process.
Application Opening: March 25, 2024
Deadline to Apply: Applicants are encouraged to apply as soon as possible as this announcement may close any time after 11:59 PM on April 15, 2024
Compensation Range: $91,806 - $111,540 (For more information, click here
Recruitment ID: TPV-1312-143867 | RTF0143867-01152707
Appointment Type: Temporary Provisional (TPV). This is not a permanent appointment. A provisional appointee must participate and be successful in a Civil Service examination for this classification and be selected through an open competitive process in order to be considered for permanent appointment. Provisional appointments may not exceed three (3) years.
Division: External Communications, Marketing and Outreach
Section/Unit: Public Outreach and Engagement
Work Location: One South Van Ness Avenue, San Francisco, CA
Work Hours: Monday – Friday, 9:00 AM - 6:00 PM
The External Communications, Marketing and Outreach division is looking to hire (3) three positions. Please click on each link for the position description or read through the entire job ad for more information on each position listed.
(1) Customer Noticing & Community Liaison - Filipino
(1) Community Liaison – Cantonese
(1) Community Liaison – Spanish
The SFMTA, a department of the City and County of San Francisco, oversees Muni (the historic Municipal Railway), parking and traffic, bicycling, walking and taxis. Over one million people get around San Francisco and rely on us to ensure safe and reliable travel.
Our Vision: Excellent transportation choices for San Francisco.
Our Mission: We connect San Francisco through a safe, equitable, and sustainable transportation.
The External Communications, Marketing & Outreach Division is responsible for the management of communications, marketing and outreach with the purpose of engaging and sharing information with agency customers, stakeholders, partners, consultants, the media and the public for the San Francisco Municipal Transportation Agency (SFMTA), which oversees all transportation modes for the City and County of San Francisco, including San Francisco Municipal Railway (Muni), bicycle, pedestrian, parking and taxis. The division handles media and public relations; public outreach and engagement; marketing and creative services, digital communications and social media, public events and customer communications.
The Public Outreach and Engagement Team Strategy (POETS) provides standards, guidance and resources to support the division’s engagement with customers, stakeholders and the public for our array of transportation services, as well as capital improvement plans and projects that affect the communities we serve. Working across the agency, we also facilitate outreach and engagement with a variety of stakeholders including merchant, neighborhood and advocacy groups, businesses, elected and government officials, metropolitan planning organizations, media and other stakeholders, with a goal of soliciting meaningful public participation. We focus on building trusting relationships that better enable the SFMTA to fulfill its mandate as San Francisco's transportation agency.
The Public Outreach and Engagement Team is establishing a Community Liaison program to address the needs of the major limited English proficient (LEP) groups in San Francisco and help build relationships between the SFMTA and the public. This includes an increase and improvement of multilingual materials and services offered by the SFMTA to its community stakeholders including residents, Muni passengers, visitors, motorists, bicyclists and pedestrians, etc.
Customer Noticing & Community Liaison - Filipino
Under the direction of the Public Outreach and Engagement Manager, the 1312 Public Information Officer informs residents, businesses, Muni customers and other community members of upcoming and ongoing changes to the transportation system. These changes include capital construction projects, Muni service changes, infrastructure upgrades such as the new Customer Information System Project, changes to street design, parking, and sidewalks, and SFMTA programs and policies. The Public Information Officer (PIO) conducts outreach and engagement for these changes by preparing and distributing public information materials, facilitating public meetings and presentations, planning, implementing, and documenting public outreach and engagement activities and developing reports and documentation. In addition, this position serves as the division’s Filipino translator and works closely with the community liaison program and conducts linguistically appropriate and culturally relevant outreach to expand the agency’s capacity to accommodate the pressing needs of the Filipino-speaking community in San Francisco.
Examples of important and essential duties:
Nature of Work:
The position may require working weekends and nights on an as-needed basis, driving a motor vehicle, working outdoors in varying weather conditions, standing, walking and/or sitting for prolonged periods of time, occasional lifting of objects weighing up to 15 pounds and the transport of materials and equipment.
Special Conditions:
The above qualifications reflect special conditions associated with the position to be filled. They may differ from the standard minimum qualifications associated with this class code.
Community Liaison - Cantonese
Under the direction of the Public Outreach and Engagement Manager, the 1312 Public Information Officer – Community Liaison (Cantonese) will assist in the implementation of the community liaison program, conduct linguistically appropriate and culturally relevant outreach to expand the agency’s capacity to accommodate the pressing needs of the Cantonese speaking community in Chinatown and other areas of San Francisco. The position will assist various units across the agency to increase programming and services by providing translation and interpretation services to Limited English Proficiency (LEP) persons to increase public engagement and address concerns pertaining to projects and/or policies that will impact local communities. The position will also represent the agency at community meetings, solicit feedback, report back, and assist with language access compliance report needs.
Examples of important and essential duties:
Nature of Work:
The position may require working weekends and nights on an as-needed basis, driving a motor vehicle, working outdoors in varying weather conditions, standing, walking and/or sitting for prolonged periods of time, occasional lifting of objects weighing up to 15 pounds and the transport of materials and equipment.
Special Conditions:
The above qualifications reflect special conditions associated with the position to be filled. They may differ from the standard minimum qualifications associated with this class code.
Community Liaison (Spanish)
Under the direction of the Public Outreach and Engagement Manager, the 1312 Public Information Officer – Community Liaison (Spanish) will assist in the implementation of the community liaison program, conduct linguistically appropriate and culturally relevant outreach to expand the agency’s capacity to accommodate the pressing needs of the Spanish-speaking community in San Francisco. The position will assist various units across the agency to increase programming and services by providing translation and interpretation services to Limited English Proficiency (LEP) persons to increase public engagement and address concerns pertaining to projects and/or policies that will impact local communities. The position will also represent the agency at community meetings, solicit feedback, report back, and assist with language access compliance report needs.
Examples of important and essential duties:
Nature of Work:
The position may require working weekends and nights on an as-needed basis, driving a motor vehicle, working outdoors in varying weather conditions, standing, walking and/or sitting for prolonged periods of time, occasional lifting of objects weighing up to 15 pounds, and the transport of materials and equipment.
Special Conditions:
The above qualifications reflect special conditions associated with the position to be filled. They may differ from the standard minimum qualifications associated with this class code.
These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.
Substitution:
One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.
Special Conditions:
Customer Noticing & Community Liaison – Filipino
Community Liaison – Cantonese
Community Liaison – Spanish
The above minimum qualifications reflect special conditions associated with the position to be filled. They may differ from the standard minimum qualifications associated with this class code.
Desirable Qualifications:
Customer Noticing & Community Liaison – Filipino
The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.
Community Liaison – Cantonese
The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.
Community Liaison – Spanish
The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.
VERIFICATION
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found here.
Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.
SELECTION PROCEDURE:
The selection process will include evaluation of applications in relation to minimum requirements. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.
Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.
Additional Information Regarding Employment with the San Francisco Municipal Transportation Agency:
How to Apply
Applications for City and County of San Francisco jobs are only accepted through an online process.
Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
Exam Analyst Information: If you have any questions regarding the exam process, please contact the exam analyst, Anna.Kaminska@sfmta.com or Maggie.Lau@sfmta.com |TPV-1312-143867|
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
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