Mastercard

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Senior Managing Consultant, Program Management, Advisors Client Services

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

Advisors Program Management is an execution-oriented client facing competency that applies proven, accredited change skills and domain experience to partner with clients and help them drive measurable value by:

• Delivering new products and strategies to market smoothly and efficiently
• Successfully implementing complex technology assets and delivering the most challenging transformation programs to create the new business as usual
• Strengthening client’s internal skills, knowledge and experience in critical areas
• Transforming client processes and optimizing their management practices

Advisors Program Management serves Deploy, a new suite of consulting solutions designed to respond to fast evolving customer needs for execution support, with a dual mission: deployment and value realization over the entire lifetime of major assets. Value realization is a complex task, and with Deploy we can de-risk the entire client/asset journey, from implementation to adoption, usage, and product evolution. This is done through a set of new capabilities focused on expert execution support, that we are bringing in to complement the traditional Advisors areas of strength.

All About the Role

Make an impact as a Senior Managing Consultant, Program Management, Advisors Client Services.

In this client facing role you will:

• Partner with Product, Business Development and Consulting Services areas to expand the Advisors Program Management and Deploy scope in your region.
• Lead and develop a team of Program/Project Managers.
• Support proposals elaboration by defining proper scope, resource estimates and timelines.
• Manage a complex program or a portfolio of projects that support a strategic change or initiative with significant organizational impact in our clients.
• Manage subcontractors that provides services to our clients as part of our solutions.

All About You

• Advanced experience in delivering large enterprise level projects/programs/portfolios across the financial services sector from initiation to benefit realization.
• Successful leadership of PMOs across different clients/businesses, providing reliable status for key decision making, identifying and mitigating risks, solving issues, developing plans and ensuring they are implemented on time, within budgets and quality criteria .
• Proactively engages in client agenda, internal culture, and relationship risks; develops stakeholder management plan to align priorities and address support and resistance.
• Known for commercial awareness and good business judgment, able to assist with specialist sales support, as needed, to win business.
• Plays an integral role in proposals for the client (drafting proposals, attending, and participating in key presentations).
• Credible and persuasive - able to deliver difficult messages with sensitivity.
• Able to drive tangible value and positive business case realization.
• Enthusiastic and authentic leader with the ability to inspire others and create a collaborative culture of teamwork, accountability, open communication and organizational effectiveness.

All About Your Education & Skills

• Bachelor’s degree or equivalent qualification. Advanced degree in project management or MBA preferred.
• Professional accreditation such as Project Management Professional (PMP) or equivalent.
• Fluent local office language and English required; other languages desirable.
• Exposure specifically in payments and/or retail banking or merchants preferred.
• Comfortable with significant client interaction and interest in building relationships.
• Advanced Word, Excel, PowerPoint and project management tools skills required.
• Willingness to travel.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.