Zendesk

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Job Description

Zendesk helps companies create better relationships with their customers. We do this by focussing not only on our fantastic products but also on building our amazing teams! We're hiring across all areas, especially in our India Sales team, and so we need to expand our Presales team to keep up! We have an exciting opportunity for a new SC Manager. The Solutions Consulting Manager will be responsible for leading a team of SC’s through all technical, solution, and competitive aspects of the Zendesk sales cycle. 

We're seeking a Manager who adopts a hands-on approach to leadership. The right candidate must be experienced both working as an individual contributor, owning the technical sale, as well as leading and mentoring a team of Solution Consultants. They must have seen success selling to Corporate and Enterprise accounts and in convincing C-level and director-level executives of the technical merits of the software solution.

The SC Manager and the SC team will work, in conjunction with Sales, Marketing, and Product Managers, as the technical bridge between Account Executives and prospective clients. The SC Manager and the SC team will take ownership of the prime technical relationship with our prospects to drive revenue and customer satisfaction by proactively managing and delivering technical information to our customers, onsite, online, and via telephone.

What will you do?

• Leading, hands on coaching and mentoring a growing team of 3 Solutions Consultants
• You will be deeply involved in the team's day-to-day activities, providing detailed guidance
• Drive best practices within the team, and apply global approaches to the SC role
• Support SCs in key customer meetings and events
• Own projects aimed at furthering the Global SC team’s success and as defined by APAC SC Director

What you have?

• Proven experience of leading and managing a small team
• Midmarket & Enterprise software selling experience, with direct external customer facing experience
• Excellent interpersonal, communication, persuasion, presentation, and writing skills.
• Experience scoping, managing, and executing customer pilots and Proof of Concepts.
• Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution.
• Superior solution scoping abilities, using our existing solution and influencing new product development.
• Must be willing to work in a fast-paced startup environment with multiple roles.
• Must be willing to travel.
• Obvious passion and people skills.
• Must be willing to relocate to Bangalore

Even better if you also have...

• 3 + Years experience managing or leading a presales team of 3 or more
• Previous consulting experience implementing enterprise-class software solutions.
• In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence, Customer Service Software.

Please note that anyone hired into this position must be physically located in and plan to work from Karnataka.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. 

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.