Lead Customer Experience Specialist with German

Honeywell

Education
Benefits
Special Commitments

Join a team recognized for leadership, innovation and diversity

We are an opportunity for a Lead Customer Experience Specialist to join us at Honeywell, in Bucharest, where you will be responsible in process a wide variety of maintenance related activities between Honeywell and customers, analyzes and take the necessary steps to resolve disputes and creating project structures. This is a hybrid role, 3 + 2 days model.

With over 125 years of proven building solutions, Honeywell is building ecosystems that put the occupant at the center and fostering environments of efficiency, productivity, and collaboration. Honeywell customers have saved $6B in Energy & Operational Savings since 1979 and we have completed approximately 6,000 guaranteed efficiency projects for our customers.

Transform the way buildings operate to be safer, more productive and more energy conscious. 

We have been innovating for more than 100 years and now we’re creating what’s next. Our programs serve a global community and our hometowns too. We provide resources and financial support to causes around the world and encourage employee volunteerism. We are committed to the highest standard in everything we do!

Key requirements

  • Processes a wide variety of maintenance-related activities between Honeywell and customers: records, changes in the list of equipment or obligations covered by the contract (escalations), cancellations, and re-registrations; 
  • Filters and signals the incomplete or wrong requests it receives, insists on quality observation (Obtaining additional clarifications, missing documents/information where needed in time); 
  • Responsible to analyze and takes the necessary steps to resolve disputes (credit issuance and reflow), initiates, gets approvals (if necessary), and completes billing activities related to T&M - time and materials repairs;
  • Responsible to perform client request processing in SAP, Compass or FX, Customer support, back office, and administrative support in analyses, investigations, disputes, and bills;
  • Performs troubleshooting reporting, processing, and troubleshooting according to business requirements.

Key skills and qualifications

  • College graduate;
  • Minimum 1 year experience on Sr Customer Experience Specialist role;
  • German – main language;
  • English – secondary language ;
  • Microsoft Office suite 

Our offer

  • A culture that fosters inclusion, diversity and innovation;
  • Career growth opportunities;
  • International work environment.

Equal opportunity statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and make an impact!

#TheFutureIsWhatWeMakeIt

Additional Information

  • JOB ID: HRD218256
  • Category: Customer Experience
  • Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
  • Nonexempt
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Confirmed 16 hours ago. Posted 30+ days ago.

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