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Quality IT Systems Specialist (Lab Systems)

Firmenich

Quality IT Systems Specialist (Lab Systems)

Mumbai, India

Hybrid

P-14

The purpose of the job is to manage Quality IT, Process and data systems by providing global application support from business side in order to achieve the quality and compliance goals of dsm-firmenich. To ensure and further develop efficient and effective Quality Management Systems with regards to continuous improvement, internal control and operational excellence.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

At dsm-firmenich people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace.

Your key responsibilities

  • Support technical realization of Quality/IT projects within the BUs according to company guidelines which includes analysis, development and implementation of systems and process improvements, with primary focus on lab-based applications.
  • Responsible for the day-to-day support, including Master Data Maintenance. 
  • Application Support according CSV Guidelines and company management directives.
  • Ensure a consistent understanding of the user requirements and project goals for all project stakeholders.
  • Provides business support to the system while acting as a liaison between the business and the IT global departments.
  • Works with site Key Users, Business Process Owner(s) to answer questions and resolve incidents. Manages, coordinates and responsible for 2nd level support and escalates issues to the 3rd level support (Vendor).
  • Implementation of software design specification, development, testing according to CSV Guidelines.
  • Creation and management of system documentation (e. g. CSV documents, user and technical manuals, standard operating procedures) and ensure the documentation availability and it’s up to datedness.
  • Support the BUs with specific knowhow in quality and laboratory systems and processes.
  • Performs system updates to ensure the potential benefits of the system are realized.
  • Monthly Reporting.

We bring

  • Empowerment to make meaningful contributions while upholding ethical standards.
  • Opportunities for growth and advancement for those who embrace innovation and take initiative.
  • Collaboration with experts in health, nutrition, and beauty to drive progress. 
  • Customer-first approach, working with world-renowned brands to turn ideas into impactful solutions. 
  • Recognition and celebration of your efforts and accomplishments.
  • Supportive environment where individuals are empowered to progress and contribute to meaningful change.

You bring

  • Applicant possesses a business background, preferably with an international orientation, combined with a broad knowledge in the Quality IT Systems domain and specific technical knowledge within the supported systems.
  • Assists and advises users in multiple systems at multiple sites.
  • Understanding of quality and compliance requirements.
  • Understands Computer System Validation and the additional controls that are required to safeguard the ongoing compliance, validation of a system.
  • Gathering and analyzing global relevant quality key performance indicators for continuous improvement and operational excellenc
  • Knowledge and educational level : Bachelor’s Degree preferred, ideally in the field of Business Administration, Information Management. High level of conceptual and analytical thinking. Broad functional knowledge of available Quality IT solutions. C onsultancy skills; including Information / Requirement analysis, technical writing and good testing procedures.
  • Fluent in English; excellent oral and written communication skills.
  • Capable of working in an international multi-cultural network on a local, regional and global basis.
  • Strong communicator who can engage with all levels in the organization as well as other organizations such as GIS or SCM or sales/ customer service. 
  • Soft & social skills: flexibility, reliability, sense of responsibility, proactive, result-oriented. Extensive communication skills and should be willing to work independently and in a team.
  • Minimum 5 years’ experience in a related field is preferred. Experience of problem solving and decision making for quality systems (e. g. LIMS, Chromeleon, TrackWise, Documentum). Proficiency in usage of applicable business software with the ability to develop spreadsheets, reports and databases.

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there’s a place for everyone at dsm-firmenich. As a committed equal opportunity employer, we ensure our recruitment practices are inclusive and fair. We encourage the recruitment of a diverse workforce, representative of the communities in which we work, by using inclusive language, diverse interview panels, diversified sourcing strategies. Selection is based on qualifications, competency, experience, performance history and fit with the team to advance fair and equitable opportunity. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, age, disability, backgrounds, genetic information, protected veteran status, or any other status protected by law. We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people. 

Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentages or similar.

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Confirmed an hour ago. Posted 6 days ago.

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