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Job Description

The main responsibility of the Assistant Restaurant Manager is to be involved in day to day operations of All-Day Dining Restaurant, ensuring that all standard procedures, rules and regulations, the quality of service and sequence of service are highly implemented and emphasized by the colleagues. He / She facilitate all guest needs and expectations in the outlets by providing exceptional service. The Assistant Restaurant Manager is responsible for the entire operation in the absence of the F&B Manager. He / She will support any activities of the management. 

Customer Relations

  • Ensures guests are well looked after, from the moment they arrive to the time they leave
  • Enquires whether guests are satisfied throughout the meal
  • Offers attentive service to guests, adapting to any constraints
  • Establishes good relations with guests, offering advice and fostering customer loyalty

Professional techniques / Production

  • Organizes the work for the team, including the need to multi-skill in employees' job requirements
  • Ensures information is properly passed on to the team (briefings and debriefings with the kitchen staff etc)
  • Ensures the point of sale is prepared to a high standard
  • Takes guests' orders
  • Ensures equipment is used correctly
  • Takes the global level of activity into account when managing the flow of guests, placement at tables and reservations
  • Checks the quality and speed of the F&B Server team.

Team management and cross-departmental responsibilities

  • Evolves working methods in line with brand philosophy
  • Respects labor law, particularly when preparing work schedules
  • Integrates, trains and manages personnel
  • Ensures his/her staff are well presented (clothing, personal hygiene etc)
  • Ensures smooth coordination between the different departments (dining rooms, kitchens, bars, lobby etc)

Commercial / Sales

  • Supervises the F&B team's sales behavior
  • Offers suggestions and advice to guests regarding the different services available
  • Is attentive to guests' requests and meets them
  • Increases revenue for the point of sale through additional sales techniques
  • Helps increase guest loyalty through quality of service

Management and administration

  • Organizes work and number of personnel according to level of activity
  • Shares the responsibility for meeting the department's targets with his/her superior, by:
  • respecting the procedures and internal audits personally applicable
  • ensuring respect of the procedures and internal audits applicable to the team
  • increasing sales
  • Takes part in inventories and manages stocks under his/her responsibility
  • Analyses daily and monthly results and implements corrective actions as necessary

Hygiene / Personal safety / Environment

  • Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting HACCP regulations
  • Respects the instructions and safety guidelines for the equipment used
  • Applies the hotel's security regulations (in case of fire etc)
  • Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)

Other Responsibilities

  • Maintain complete knowledge of all F&B services, contents & preparation methods, outlets and hotel services/features
  • Be well versed in hotel fire & life safety/emergency procedures
  • Attend all briefings, meetings and trainings as assigned by management
  • Report for duty on time wearing clean and complete uniform at all times
  • Maintain a high standard of personal appearance and hygiene at all times
  • Perform other reasonable duties assigned by the assigned by the Management of the Hotel

Work Experience

  • At least 2 – 3 years at same capacity at international hotel.
  • Minimum Diploma in Hotel / Hospitality Management
  • Good reading, writing and oral proficiency in English language
  • Ability to speak other languages and basic understanding of local languages will be an advantage
  • Excellent communication, strong interpersonal and problem solving abilities.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
  • Service oriented with an eye for details
  • Ability to work well in stressful & high-pressure situations
  • Must be a highly organized person with strong planning skills.
  • Ability to work cohesively with fellow colleagues as part of a team & team builder
  • A motivator & self-starter
  • Well-presented and professionally groomed at all times
  • Analytical skills, strength as a developer and a leader of others are essential.
  • Highly responsible & reliable.
  • Goal and results oriented.

Benefits

  • Opportunity to develop career mobility with international hotel chain.
  • Eligible to stay in hotels cross brand within the group with employee rate.
  • Develop your talent through learning programs and access to e-learning academy to support your career development by Academy Accor.
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Confirmed 19 hours ago. Posted 30+ days ago.

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