Marsh & McLennan Companies

Company:

Marsh

Description:

Marsh McLennan is the industry leader in helping companies create dynamic solutions that make a difference in the moments that matter. We are searching for a Senior Specialist - IT Product Management

We are seeking candidates for the following position based in the Mexico City office and be onsite 3 days a week.:

What can you expect?

The Senior Specialist – IT Product Management role will oversee the OneTrust platform, currently hosting multiple data privacy and information security global processes, own the Data Subject Access Request Process for HR and oversee the ServiceNow HR platform and the related technical implementations. The Senior Specialist will build scalable processes, manage a team of product specialist and will work with key business stakeholders.

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What is in it for you?

• A company with a strong Brand and strong results to match
• Culture of internal mobility, collaboration and valued partnership from the business.
• Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations.
• Entitled to vacation, floating holidays, time off to give back to your community, sick days, and national holidays (with early dismissal).

We will count on you to:

• Take the lead on all OneTrust initiatives, working across business and technology to identify the best solution to operationalize privacy and information security needs and oversee implementation
• Assist in the development and maintenance of the OneTrust platform
• Organize and lead meetings with relevant stakeholders to drive the creation of enterprise processes and solutions
• Develop and maintain execution plans and work with each business to ensure progress and timely completion of tasks
• Manage the vendor relationship with OneTrust vendor
• Make determination and provide recommendations as to the solution for enhancements to OneTrust and ServiceNow
• Define implementation scope, resources and timeline for implementation of enhancements, related technologies, including vendor onboarding if required 
• Oversee the operationalization of any compliance policies and standards that require technical solutions or that currently leverage OneTrust
• Manage the resolution of high priority issues where possible, owning resolution updates & communication with key stakeholders
• Define appropriate metrics to measure effectiveness and establish process to report out on metrics
• Develop and maintain relationships with key stakeholders across Corporate and all businesses, ensuring that solutions meet a wide range of needs
• Manage the team of product specialists
• Manage the budget and subscription renewal process on a timely basis
• Lead requirements gathering sessions with stakeholders
• Work with stakeholders to interpret business needs and issues, effectively translating them to actionable requirements
• Document and refine requirements for OneTrust, general Privacy, Information Security and Cyber Risk
• Business process mapping and documentation (process mapping/flows, process re-engineering/design)
• Facilitating discovery or design workshops
• Work on vendor evaluations to identify the right solution to meet business needs
• Own the Data Subject Access Request process
• Partner with ProSearch vendor, Legal Firm and Privacy team to address Data Access Requests
• Laisse as needed with requestor to request additional information
• Manage the HR Privacy inbox
• Assist with the data discovery process

What you need to have:

• 3-6 years of Technical Product and Project/Program Management Background in privacy regulations and technology preferred.
• Experience working with data in a technical and commercial capacity 
• Experience working at a senior level with technology stakeholders
• Experience writing and reviewing business requirements with the ability to call out desired value or business benefits
• Experience configuring and rolling with OneTrust modules
• Excellent written and verbal communication skills
• Great analytical, critical thinking and problem-solving abilities
• Ability to communicate technical and complex issues into a simplified business context
• Illustrative skills in putting together executive decks
• Knowledge of privacy regulations and privacy industry standards including but not limited to: GDPR, CCPA, LGPD, ISO 27701, NIST preferred 

What makes you stand out

• Excellent people management, time management, presentation and problem solving skills.
• Good communication and written skills in English.
• Highly motivated and a team player with good interpersonal skills while concurrently being able to work proactively and work independently where required.
• Positive attitude towards work and learning.

Marsh McLennan (NYSE: MMC) is the world’s leading professional services firm in the areas of risk, strategy and people. The Company’s 85,000 colleagues advise clients in 130 countries. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman s serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com, or follow us on LinkedIn and Twitter.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one “anchor day” per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person