Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.
Join Visa: A Network Working for Everyone.
Team Summary
CyberSource, a Visa company, is a global leader in eCommerce payment management. CyberSource was one of the world's first payment gateways, connecting online merchants to payment networks, including Visa. Today, CyberSource offers a full-service payment management platform for eCommerce merchants, combining global payment processing, fraud management and payment security systems.
What a Senior Program Manager, Cybersource does at Visa:
The Senior Program Manager will be an integral part of Japan Merchants Sales & Acquiring and CyberSource team, responsible for managing key client initiative engagements to ensure superior communication and delivery. In this role, you will be responsible for managing a cross-functional engagement that includes direct client interaction, client enhancement requests, project schedules, tracking activities and deliverables, and communicating progress of projects. Responsibilities will include, but are not limited to, coordination of the following lifecycle activities: client sales, project requirements, project build, training, legal, and client status. Additional tasks include providing regular status reporting, client roadmap updates, supporting the change management process, assist with annual planning, and other responsibilities as assigned. This position will include interacting directly with Account Relationship Managers, Product Managers, Product Development, Marketing, Sales, and Customer Service, Client Project Lead, and Visa cross-functional teams in a Global environment.
This role is heavily client focused and will require a consulting approach and strong client engagement skills in order to manage key Acquirers with industry best practices.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Why this is important to Visa
Visa’s success is primarily driven by how well our solutions deliver results for our clients, and how strong our relationships with those clients are. This role will drive this for one of the most important markets of Visa globally, by ensuring we become the best partner for our clients with our Products, Company, and the People.
We are looking for individuals with strong project management and strategic planning experience along with passion for sales. The ideal candidate is a motivated self-starter with leadership and management qualities that can work independently in a fast paced, ambiguous environment with limited supervision. The candidate must be a fast learner who can quickly absorb the nuances of complex, varied payment offerings.
What you will need:
What will also help:
Projects you will be a part of:
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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