Telstra

Employment Type

Permanent

Closing Date

18 Jan 2024 11:59pm

Job Title

Customer Service & Sales Consultant QLD - Toowoomba

Job Summary

As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

Job Description

Telstra is hiring!

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

Locations: we are currently hiring across –

• DALBY
• TOOWOOMBA
• WARWICK 

Store hours vary – search your store

What we offer our team members:

Whether it’s rewarding career opportunities, an amazing work-life balance or being able to make a difference, we all know why we’re motivated to be our best here. Our people find purpose and pride in being part of Telstra because we support the things that matter most. Take a look at all that’s on offer and how you can shape your benefits, your way. Below is a snapshot of just some of the cool things we offer.

Benefits, your way:

• Performance-related commission, with your first 2 months guaranteed, while you’re getting up and running
• 30% off Telstra services
• Continuous training from management, to keep enhancing your skills and helping you grow
• Telstra mobile and SIM card
• Exclusive discounts and offers across 240 brands and partners
• 16 weeks paid parental leave for primary and secondary carers 

What you’ll do 

A Telstra Retail Consultant thrives on making sure our customers connect faster, better & smarter. Every day is an opportunity to showcase your customer service skills. To make sure you’re at the top of your game, you will be continually trained up on all the latest cutting-edge tech and devices. Your knowledge, progressive sales approach and consultative service will empower you to support and solution for both our new and existing Telstra customers. 

If you’d like to know a little more, meet some of the team:

Retail Opportunities at Telstra 

About you

We are actively searching for exceptional individuals to express their interest in joining the team. A Telstra Retail Consultant is a multi-faceted role, and we have found it suits people with the following attributes and skills:

• The ability to easily build a connection with a variety of new and existing customers
• An appetite to quickly develop customised solutions for customers
• A drive to reach (and exceed!) sales targets and KPIs
• The desire to learn and grow within the role (and beyond!)
• A positive and resilient approach to customer service within a dynamic environment

What’s next?

After you’ve submitted your expression of interest, the next step is a video assessment supported by our partner, Hire Vue. Please keep an eye out for the email to move your application along swiftly.

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued, and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders, and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. 

We work flexibly at Telstra, talk to us about what flexibility means to you. When you apply, you can share your pronouns and /or any reasonable adjustments needed to take part equitably during the recruitment process.