The Weir Group

Job Title : Customer Service Officer - Asia

Division : Weir Minerals

Location : Jakarta, Indonesia

Onsite

Purpose of Role:

• To provide timely and efficient services, liaison and communication for direct Spares and original equipment customers.
• Understanding the needs of key customers, product and services to provide outstanding levels of customer service.

Why choose Weir:

Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It’s a big challenge – but it is exciting.

An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.

Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual’s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.

Key Responsibilities:

• Timely order entry for sales and purchase orders into SAP operating system in accordance with policy and procedure
• Provide the prime point of liaison between assigned customers and all internal departments for order entry process and procedure.
• Achievement of Customer Service KPI’s (financial and non-financial)
• Ensure customer reports (OTD) are generated accurately and distributed on time
• Ensure all quotations (RFQs) are entered in accordance with policy and procedure
• Escalation process – Drive to improve On Time Delivery (OTD) results by expediting and supporting logistic activities
• Working on quotations with the Area/Country Managers for their customers
• Assisting in preparing fixed price agreements, price lists and discussions into pricing margins
• Verifying pricing with sales department and execute & monitor all implemented guidelines
• Follow up on customer accounts in terms of credit limits and payment, working closely with finance department for updated information
• Expediting Orders on weekly basis based on Back order reports provided by Purchasing team.
• Establishing good connection with teams across region to be able to support requests
• Participating in Safety stock analysis exercise on a quarterly basis
• Checking on monitoring lead times, ensuring quoted and delivery lead times are within manufacturing capabilities
• Managing customer expectations on delivery dates
• Providing frequent updates on customer on open order reports
• Notifying customers on any delays in delivery of goods
• Working closely with warehouse on delivery creations, goods receipting and good issuing out of warehouse.
• Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.

Job Knowledge/Education and Qualifications:

Education and/or Experience:

Minimum Diploma or equivalent qualifications in related fields

Minimum 1 to 2 years working experience

Supply chain knowledge is an advantage – Incoterm, lead time, purchasing, buyer, etc

Language Skills:

Spoken and written Mandarin is essential.

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Computer Skills:

SAP (Sales and Distribution) is an added advantage

Microsoft Office – Excel (Spreadsheets,Vlookups), Powerpoint

Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir’s technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.

For additional information about what it is like to work at Weir, please visit our Career Page and LinkedIn Life Page.

Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.

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