Job Description:
Baptist Health is looking for a Patient Engagement Pharmacy Technician II to join our team at the new Central Pharmacy in the LaGrange, KY area.
- Demonstrates commitment to the quality, philosophy, and values of Baptist Health by maintaining compliance with established policies and procedures, organizational objectives, process improvement, and safety standards.
- Engages in personal development to stay updated with pharmacy trends related to role and practice setting.
- Performs all tasks associated with prescription order entry and adjudication for centralized specialty and home delivery prescriptions as permitted by state regulatory and accrediting agencies.
- Navigates the dispensing software to perform administrative activities including but not limited to processing prescriptions efficiently, coordinating delivery with patients and/or caregivers, and resolving issues with claims.
- Resolves insurance issues and communicates anticipated prescription delays to patients in a timely manner.
- Uses available software tools to synchronize patient medication refills.
- Serves as the primary point of contact with patients related to their medication fulfillment needs and escalates clinical questions to the pharmacist.
- Provides excellent care showing empathy and compassion to patients and caregivers.
- Collaborates with onsite central pharmacy dispensing team to coordinate services and prescription fulfillment.
- Assists with maintaining the call center department by keeping it clean and in order and ensures all assigned tasks are completed at the end of the shift.
- Escalates problems to a pharmacist or manager if unable to resolve independently.
- Assists in training new staff and contributes to team meetings.
Minimum Education, Training and Experience
- Registration with Kentucky Board of Pharmacy upon hire date.
- Nationally certified as a pharmacy technician
- Previous retail, mail order, central/call center pharmacy work experience preferred.
If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!
Baptist Health is an Equal Employment Opportunity employer.
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