Micron

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

JR44087 Customer Quality Engineer (CQE)

As a Global Quality (GQ) Customer Mapped Quality Experience (CMQE) Sr/Principal Engineer at Micron Technology , you will be the key customer-facing function, taking your customers’ Quality requirements and needs so that Micron is able to deliver world-class

Customer Quality Experience (CQE). You will reach out to customers proactively to assess their needs and to follow up with your internal quality or other Value chain contacts. You will be majority responsible for the DRAM product focusing on customer requirements and satisfaction, making sure they are comprehensively available and understood by internal stakeholders

Responsibilities:

• 3-5 Drive quality-related proactive and reactive communication
• Acknowledge and drive problem solving, quality-related issues and customer requests, working closely with Internal functions to ensure meeting customers expectations
• Work closely with customer to determine their key requirements and concerns
• Proactively measure customers satisfaction index to Micron’s Quality and project encouraged QBR scores and drive IPP Goal of #1 or #2 in Customer Quality Ranking
• Champion “voice of DRAM customers” on quality within Micron
• Drive injection of the encouraged DRAM product attitude into Micron’s DRAM programs
• o Plan for team professional growth and skills development bullet points

Qualifications & Skills:

Outstanding verbal, written communication and presentation skills on both Chinese and English

• The proven ability to collaborate with international cross-functional teams to understand needs and translate them into actionable plans, deliverables, and resource requirements
• Excellent organizational and management skills, can work independently
• The ability to effectively interact with a wide range of personalities and cultures as well as with executive management.

Education and Experience:

• Master Degree - Engineering – Electrical, Electronics or Physics Engineering or related field of study (Physics, Material Science,…)

10 years’ experience in Semiconductor

At least 5 years’ experience in Quality and/or Customer Applications/Systems

Proven independent experience in managing DRAM quality requirements in international environment

• Fluent Chinese & English (speaking, reading and writing) and availability to trave ullet points

Additional:

• Experience in quality methodologies and activity
• Understand how to handle conflict management
• Able to develop customer trust and confidence
• High degree of self-initiative and ability to think and act independently
• Good multi-tasking and problem-solving skills
• The ability to work under tight timeframes and prioritize competing activities
• The ability to drive for results

Distinguishing Characteristics

• The ideal candidate is highly customer oriented, is able to negotiate and to represent Micron in front of customers. Therefore, proven ability in DRAM customers management is considered a required value.

About Micron Technology, Inc.

We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience.

To learn more, please visit micron.com/careers

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

To request assistance with the application process and/or for reasonable accommodations, please contact at hrsupport_tw@micron.com.

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.