Director of User Experience
Hybrid/Fulltime/Direct hire
$120-135K
Reporting to the Senior Vice President, Supply Chain Technology, the Director of User Experience will hire, manage, lead, and inspire a team of UX designers across Pixelogic. This role will oversee the small team of UX designers and be responsible for harmonizing the user experience across the pHelix ecosystem to maximize usability, clarity, and productivity.
The Director will foster an environment that is rooted in user empathy with the ability to bring both quantitative and qualitative data into all stages of the dev/design cycle. A portion of their focus will be on ensuring that positive and intuitive user experiences are accomplished throughout the pHelix ecosystem, as well as using metrics defined and gathered through user feedback to support and quantify these improvements.
This role requires a strong background in user-centered design, strong leadership skills, and the ability to work closely with the Technology and Operations teams.
Primary Responsibilities:
- Hire, manage, lead, and inspire product design, user experience research and usability testing across all Pixelogic software applications, fostering a culture of process and collaboration with the Technology & Development Teams
- Prioritize, plan and schedule project load management, clear goal setting, and allocation of UX resources, setting them up for success and ensuring the team is well equipped to be flexible and effective designers
- Act as UX executive point of contact across the business with key stakeholders, major customers, 3rd parties, and industry engagements as required
- Build and define a future design vision to present to UX team, stakeholders and leadership that addresses user and customer needs, follows product roadmaps, storyboarding, user journey and touch point mapping, and enables product success
- Ensure regular engagement with primary stakeholders and superusers across all lines of business in the company to capture, document and deliver UX scope and requirements, generating a clear and detailed brief for the UX design team
- Lead engagement and presentation of designs through close collaboration with Technology team leads and Development teams in multiple technology development projects to demonstrate how design deliverables successfully balance requirements, constraints, and user needs
- Close engagement and collaboration with UX team to ensure best in class methodology, guidelines, and industry standards through UX design concepts, iterations, and approval of final deliverables. Ensure highest quality output, consistent vision, and deliverables through branded and in-house creative guidelines
- Close engagement and collaboration with UX, Technology and Development teams to efficiently meet product deadlines and milestones
- Establish and maintain quality control and consistency of effective UX solutions and UI deliverables to development teams in an efficient and cost-effective manner
- Support Pixelogic’s vision and represent the best interests of our customers as well as the company
- Other duties as assigned
Requirements
- 10+ years of experience in digital product design, 5+ years of experience in high performance leadership, management, and customer facing roles across platforms
- Solid background/understanding of user experience, design thinking, UX methodologies and operations
- Significant skills and experience in building, managing, and motivating teams
- Significant design skills and experience with screen-based design and associated technologies
- Extensive skills with Figma, Balsamiq, and other industry-standard tools
- Excellent verbal and written communication skills
- Proactive mindset that is solutions- and service-oriented
- Ability to multi-task while also maintaining focus and attention to detail
- Professional and levelheaded demeanor under all circumstances
- Ability to perform under pressure and meet deadlines with changing and complex priorities
- Demonstrated experience in media and technology sectors preferred
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