JPMorgan Chase & Co.

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Strategy,, Product Manager for our Merchant Acquiring organization, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Merchant Services is the global payment processing business for JPMorgan Chase & Co processing over $2.2 Trillion in annual transaction volume. Merchant Services is a leading providers of payment, fraud, and data security for companies of all sizes and is engaging in a multi-year international expansion, platform modernization. The candidate should have experience facilitating and influencing product, sales, and technology transformations. The candidate should possess an understanding of how corporations leverage payments and fintech services to manage and grow their business. They should have strong experience influencing cross-functional driven outcomes and driving digital innovation 

Job Responsibilities

• Responsible for strategy work that will define Merchant Services Commercial Operating Model.
• The individual will work with the Chief Commercial Officer and merchant services leadership team to define the scope of the key changes and transformational shifts. 
• You will oversee the research of trends, customers, value based pricing and competitors in order to create frameworks to prioritize opportunities and connect strategy.
• You will have a track record of successfully developing and managing analytic related initiatives using advanced analytic techniques, delivering findings and recommendations following analytical efforts to varying levels of leadership. 
• This role will lead their team utilizing analytic data obtained to develop and lead the forward thinking strategic initiatives to allow JPMC to provide cutting edge products and services is the very competitive payments space. 

Required qualifications, capabilities, and skills

• Ability to translate business strategic objectives into critical transformation levers in support of long term business planning
• Ability to challenge the status quo via optimized solutions to drive better business performance through alternative solutions
• Drive qualitative and quantitative analysis
• Formulate hypotheses and identify actionable insights that challenge the status quo
• Versed in a range of problem solving approaches and capable of optimizing techniques to yield best results
• Leverage competitive research and best practices to develop a comprehensive strategy and competitive solutions
• Strong written and verbal communication skills with the ability to develop messaging and present to senior stakeholders including executive committee members as required; Effectively communicate complex concepts to senior leadership while clearly identify critical actions and decision points to support strategic objectives
• Team engagement & stakeholder management; Ability to develop and maintain relationships with key partners and stakeholders
• Strong influence skills to help the teams prioritize and converge on key opportunities & actions in support of a strategic roadmap; Manage large-scale, cross-functional teams with matrixed partners for priority transformation programs
• Identify, structure and execute own large-scale programs aligned to program and roadmap measurable objectives
• Anticipate issues and put in place mitigation strategies; see dependencies across program workstreams; Track record for driving parts of large scale transformations

Preferred qualifications, capabilities, and skills

• 5+ years of strategy, product management or business development experience
• A BS/BA degree; Master’s Degree, MBA or higher preferred; Management consulting experience at a top-tier consulting firm
• Program management experience; Ability to negotiate, influence, and collaborate to build successful relationships; Ability to communicate effectively, in both written and verbal formats, with senior executive-level leaders
• Experience with strategic planning and prioritization with strong link to P&L impact; Experience with global operating model design, product and process transformation, financial planning and business case development, change management, and relationship management; Experience in management consulting or business strategy
• Experience with business strategy in the financial services industry; Experience in the digital space to drive support of strategic initiatives across the business
• Experience driving parts of large-scale transformations; Strong critical thinking and problem solving skills
• Experience effectively communicating complex concepts to senior leadership while clearly identify critical actions and decision points to support strategic objectives; Experience identifying, structuring, and executing own large-scale programs aligned to program and roadmap measurable objectives

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs. (If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) 1-866-777-4690 and indicate the specifics of the assistance needed.)

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan Payments is among the world's largest, most trusted and innovative full-service providers in one of the most dynamic and rapidly transforming spaces in financial services. In addition to providing international cash management, liquidity, commercial card, FX, escrow solutions, merchant services and trade finance, we continue to invest in future-growth initiatives, such as blockchain, AI & ML, as well as form partnerships with rising fintechs to expand our client base and product offerings.

Boasting more than 135,000 clients in over 180 countries, J.P. Morgan Payments offers specialized solutions that provide operating efficiencies and value beyond other standardized solutions available in the market. Our global product and technology platform, integrated client service model and network of operational centers enable J.P. Morgan Payments to deliver a consistent set of services to clients no matter where they are across the world.