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Overview

About Cvent: Cvent is a leading provider of meetings, events, and hospitality technology solutions worldwide. With over 4,700 employees and nearly 21,000 customers, the company provides a comprehensive event marketing and management platform for event professionals, as well as software solutions to hotels, special event venues, and destinations to help grow their group/MICE and corporate travel business.

In This Role, You Will:

  • Managing a team of approximately 40+ Service Delivery Analysts, Business Analysts, and Project Managers.
  • Identifying expansion opportunities for current services and additional service opportunities for existing clients.
  • Managing the pipeline of projects and maintaining desired service levels such as timeliness of deliverables, quality of client deliverables, and client satisfaction levels.
  • Working closely with the team to establish and evaluate all aspects of project management, including scope, cost, risk, and time management.
  • Conducting monthly and quarterly business reviews with the Head of Client Services and other key stakeholders.
  • Writing and conducting performance evaluations and dedicating work towards making the team more efficient.
  • Developing and managing people managers, project managers, and service delivery analysts.
  • Experience managing cross-platform teams and LOBs.
  • Helping to develop and improve internal processes.
  • Understanding Cvent products to fully support the team in their roles.
  • Serving as the team representative with India Client Services and other departments.
  • Coordinating daily operational needs with internal departments such as HR/Operations/Talent acquisition team

Here's What You Need:

  • A proactive forward-thinker with the ability to improve the client experience.
  • A bachelor's degree or equivalent applicable experience.
  • Minimum of 9-10 years of work experience in product or project support roles in consulting or
  • customer service or IT/Tech project management.
  • Minimum of 5 years of work experience in people management.
  • Well-versed with modern-day workforce management practices and QA processes.
  • Ability to track key performance metrics and implement solutions to meet client needs.
  • Excellent presentation, analytical, and project management skills.
  • Excellent written and spoken communication skills in English.
  • Possesses strong solution-oriented and organizational skills.

LinkedIn Remote Type

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Indeed Remote Type

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Confirmed 18 minutes ago. Posted 30+ days ago.

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