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Customer Service Representative with Dutch - Remote/Office (m/f/d)

Foundever

Job Summary

Do you love communicating with other people and are you a helpful, friendly person?

Then we are looking for you as a DUTCH-speaking Customer Service Representative (m/f/d) working from HOME or in Berlin in full- or part-time for Raisin. 

We offer you: 

  • Basic Salary 2080 €/month + Language Bonus 200€/month + Project Bonus up to 250 €/month + Internet Bonus 30 €/month
  • Permanent employment contract with 27 days of holiday + special leave whenever you need it
  • Many of our employees already work from home - soon you will too?
  • Relaxed working hours from Monday to Friday between 08:00 AM and 5:30 PM, no weekends!
  • Employee benefits, such as exclusive shopping discounts, capital-forming benefits, company pension schemeand subsidy for the job ticket
  • Many internal career opportunities: 84% of our advancement jobs are filled internally! 
  • We have great people working for our good: MaxPerts, Works Council + Representative Council for Severely Disabled Employees 
  • Health & Mental Health: With numerous health initiatives, we ensure that you stay fit and can relax with us (joint yoga challenges, relaxation exercises, etc.)
  • With a digital, paid training and the necessary hardware you are ready for your work with us in the best possible way 
  • Sustainability - We protect our environment with efficient planning and productive processes (waste management, water management, conversion to renewable energies, participation in the Science Based Target Initiative)
  • Explore the world with our international career opportunities 
  • If you are interested in increasing your German skills, you can take part in optional German language classes 

These are your new tasks: 

  • You advise our Dutch speaking customers via phone and email (50% Backoffice - 50% Inbound calls) and increase customer satisfaction by solving requests promptly and competently
  • You respond to and resolve customer complaints
  • You will build relationships with new and existing customers to provide the best possible customer experience
  • You show great attention to detail and working effectively in a team
  • You always adhere to the principles and values of the company

You have exactly what we need:

  • Fluency in Dutch and English
  • Excellent customer service skills
  • Previous experience in a customer focused or sales environment, previous contact centre experience is desirable
  • Demonstrable experience of working within a structured process
  • Proficient IT Skills (Microsoft-Office)
  • The ability to work well as part of a team
  • Being flexible and open to a new challenge
  • You must own a valid Work Permit for Germany
  • Willing to work flexible hours as the job demands (Monday to Friday between 08:00 AM and 05:30 PM, no weekends)
  • For your work at home you need a broadband connection (DSL, VDSL or cable connection) and an Internet connection with the speed of 16 MBit/s downstream and 1 MBit/s upstream and a quiet room

Sounds like the right job for you? Then take your chance now and apply right here! 

We have a wide variety of people working for us - career changers, students, mothers, fathers, people of different ages, degrees of disability, countries and religions as well as non-binary people. All people are welcome at Foundever™! Where are you staying? 

See, what awaits you here:

https://www.youtube.com/watch?v=ohaAv7enZ3U 

There are many special moments in life. We also have them in our everyday work, because together we make a big difference! Create your best moments - with Foundever™! 

About Foundever™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

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Confirmed 12 hours ago. Posted 30+ days ago.

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