Johnson Controls

What will you do

Client Engagement Specialist is a key role to be based in our Dubai office and reporting to Regional Director, Middle East. You will be responsible for providing program coordination, support and expansion for major customers and their bespoke requirements whilst supporting the sales and operational teams to deliver excellent customer service achieving customer Key Performance Indicators and Service Level Agreements, as well as meeting sales targets. The primary function of this role is to ensure no revenue is ‘left on the table’ with our most important ‘gold’ customers. 

You will be working closely with the nominated account managers / account executives to ensure alignment to the wider customer strategy. 

How will you do it

• Your role will be to ensure programs are managed, deployed and completed within the agreed programme parameters
• Manage relationships within the Customer (internal and external) including, but not limited to, category management, loss prevention / asset protection, store operations, Traffic Solutions 
• Collate record and report progress internally and externally for Direct and Indirect business verticals. 
• Review monthly targets for inspection performance
• Interact with web portals and customer reporting interfaces
• Improve customer service delivery in conjunction with Local and Central teams 
• Attend customer performance meetings , Support Key Account managers and sales management
• Identify and Investigate solutions to achieve solutions to retail business challenges
• Provide quick turnaround support for business as usual (BAU) customer requirements resulting in quotations being issued and orders being received and processed in a timely manner

What we look for 

Required:

• University Degree in relevant subject desirable
• Minimum 3 years experience in retail operations or customer handling roles within GCC region 
• Recent or Past experience in a customer facing environment which is a mix of Sales and Customer handling roles
• Recent or Past experience in retail or product knowledge of EAS, Loss Prevention, retail automation solutions
• Proven track record of achievement in customer service excellence
• Demonstrate the ability to network with relevant groups 
• Excellent communicator, Ability to prioritize tasks and achieve goals
• Proficient in Microsoft Office products with proven skills in data handling programs, program planning applications and web portal interfaces
• Valid UAE driving license