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Responsibilities / Tasks

  • Collection and maintenance of customer account (e.g track account status, report on outstanding balances, prioritize collection activity)
  • Follow-up overdue accounts (e.g initiate demand letters, outbound phone calls to delinquent accounts, external debt collections, etc)
  • Ensures compliance with credit and collections regulations and adherence to best practices.
  • Analyzes credit history and information related to applications for credit and overdue/delinquent accounts. 
  • Provides reporting on outstanding account balances, credit applications, and collection activity.
  • Recommends terms and conditions pertaining to credit and debt repayment.
  • Research credit history (e.g. collect personal/business data for analysis, credit report, etc.)
  • Applying acceptable credit lines and payment terms to new customers and/or supplier accounts – reviewed and approval obtained from AR Credit Manager
  • Managing projects/processes, working independently with limited supervision
  • Types or prepares follow-up letters for customer accounts, notifications of change of address for collection agencies, and other documents.
  • Types or prepares follow-up letters for customer accounts, notifications of change of address for collection agencies, and other documents.
  • Ensures strict confidentiality of financial records.
  • Performs miscellaneous job-related duties as assigned.

Your Profile / Qualifications

  • Degree in Accounting, Business Management, Finance, or related courses.
  • At least 5-7 years of work experience in business to business collections, order entry, customer service, accounts payable, cash applications, or accounts receivable, preferably in a BPO or shared services industry
  • Advanced proficiency in Microsoft Excel.
  • Strong analytical skills with the ability to join disparate data into concrete client reports.
  • Proficient in English. -Strong attention to detail. Effective communicator at all levels, both verbally and written.
  • Proactive with excellent time management and organizational skills.

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Confirmed 20 hours ago. Posted 30+ days ago.

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