Technical Director Social and Behavior Change

USAID Uganda SBC project

Job Summary:

The Technical Director, Social and Behavior Change (SBC), will work in close collaboration with the Chief of Party to ensure SBC approaches and interventions are sound and support the results and goals for the anticipated Uganda Social and Behavior Change Activity. Lead development of SBC approaches and interventions in coordination with partners and ensure quality, timeliness, and efficiency of all products and activities generated. Ensure adherence to global standards of excellence in SBC programming. Collaboration with the Technical Director, MERL, to monitor Activity results and adjust interventions. Responsible for the quality and accuracy of technical interventions and results. Based in Kampala, this position is contingent on funder approval of key personnel and availability of funds.

Accountabilities:

• Provide technical leadership and expertise in the development and implementation of SBC approaches and interventions to address the behavior change needs of health (FP/RH, MNCAH, GHSA, malaria, HIV/AIDS, and other selected health areas) and development sectors.
• Provide leadership to operationalize SBC approaches and interventions, ensuring application of best-in-class design and implementation tools, including human-centered design (HCD), behavioral insights, and communication approaches.
• Ensure Activity’s SBC interventions address determinants of desired behaviors and employ evidence-based techniques to address priority internal, social, and structural determinants.
• Lead the development and implementation of innovative and transformative national and subnational SBC interventions that are informed by behavioral models, evidence, and on-going research.
• Ensure high quality technical deliverables—including workplans and annual reports—are developed, submitted and approved on schedule and within budget parameters.
• Support the design and implementation of formative research to inform SBC interventions and products.
• Contribute to the establishment of performance indicators and measures to monitor and record SBC intervention outcome and impact data.
• Ensure the Team’s efforts are coordinated and conducted in accordance with technical strategies.
• Serve as the technical lead and key SBC technical point of contact for partners, including participation in technical meetings, conferences, and coordination platforms.
• Support knowledge management within the Activity, including the capture and articulation of success stories, best practice and lessons learned.
• Direct and guide managers, and technical staff with training and developing process improvement initiatives to ensure compliance with FHI 360 standards.
• Support performance management and professional development of direct reports, including ongoing feedback, coaching and career support.
• Identify and consult with executive management on technical recommendations to make better business decisions.
• Perform other duties as assigned

Applied Knowledge & Skills:

• Comprehensive knowledge of concepts, practices, and procedures with project management and SBC technical development.
• Excellent and demonstrated organizational and problem-solving skills.
• Excellent and demonstrated project management and SBC technical skills.
• Ability to influence, motivate, negotiate and work well with others.
• Ability to exercise judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.
• Comprehensive knowledge of SBC concepts, innovations, and practices.
• Proven ability to ensure that budgets, schedules, and performance requirements are met.
• Excellent and demonstrated leadership skills.
• Excellent critical thinking and problem-solving skills.
• Excellent oral and written communication and analytical skills in English.

Problem Solving & Impact:

• Works on problems of complex scope and require in depth evaluation of issues and assessment of intangible factors.
• Exercises judgment within broadly defined practices and policies to select methods and techniques for obtaining results.
• Decisions made generally affect overall success of functional, division or company operations.
• Problems encountered are complex, highly varied and require considerable judgment to obtain results.
• Erroneous decisions may result in critical delay(s) in schedules.

Supervision Given/Received:

• Provides direct supervision of a team of Technical Advisors and Technical Officers.
• Leads and directs staff to achieve strategic Activity goals.
• Coordinates with project leadership to set budgets, goals, and develops procedures and training for project.
• Develops and recommends project management solutions.
• Reports to Chief of Party.

Education:

• Master’s Degree or its International Equivalent in in Civil Society, Communication and Social Marketing, Economic Development, Education, the Environment, Gender, Health, Nutrition, Research, Technology and Youth or a Related Field.
• Project Management (PM) Certification preferred.

Experience:

• Minimum of 12+ years of relevant technical management experience (including 8+ years of leadership and/or line management experience) in the design, implementation, and management of SBC programs of similar size, complexity, and settings.
• Prior work experience in a non-governmental organization (NGO) is preferred.
• Knowledge of state-of-the-art SBC models and strategies, including human-centered design and participatory development approaches, behavioral insights, as well as their practical application to one or more health and development areas is required.
• Demonstrated knowledge of experience applying proven SBC approaches for audience segmentation and addressing different types of health and development behaviors, as well as use of life stage frameworks, and integration across health areas and/or sectors desired.
• Experience designing activities to address behaviors using communication and non-communication-based approaches.
• Proven understanding of social norms and community dynamics influencing behaviors.
• Experience in developing and implementing SBC strategies, projects, and programs in East Africa and preferably Uganda, that have demonstrated impact, at scale.
• Demonstrated track record of achieving results in a development context and working in teams and fostering partnerships, including private sector.
• Demonstrated ability to create and maintain effective working relations with host country government personnel, stakeholders, NGO partners, and international donor agencies.
• Proven ability to work as an effective team member.
• Ability to set priorities while multi-tasking and meet deadlines.

Typical Physical Demands:

• Typical office environment.
• Ability to spend long hours looking at computer screen and doing repetitive work on a keyboard.
• Ability to sit and stand for extended periods of time.
• Ability to lift/move up to 5 lbs.

Technology to be Used:

• Personal Computer/Laptop, Microsoft applications (i.e., Office 365, SharePoint, Skype/Zoom/Teams), cell phone/mobile technology, and standard office equipment.

Travel Requirements:

• 10% - 25%

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.

FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

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