Deloitte

Description of the position

Press space or enter keys to toggle section visibility

Can’t wait to make an impact on the world? You’re not alone. Join us in driving progress in the working world and beyond.

Your journey with us

Does the Consumer Business & Retail industry fascinate you? Are you a tech-savvy professional?

We are looking to strengthen our market leading Digital Customer team with a CRM Manager with experience in Consumer Goods and/or Retail.

At Deloitte, we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people and for society, and make an impact that matters. In addition to living our purpose, as a manager in our team, you will:

• Manage and deliver CRM and CX transformation projects at clients, in an Agile mode. Projects will vary from strategic discoveries to technology implementations (with Salesforce as an enabling technology)
• Act as a subject expert in the Consumer Business & Retail industry and support project teams in understanding the consumer journeys, businesses’ needs and processes and identifying the areas of improvements across the areas of customer, sales, marketing, service and data 
• Follow-up on the latest developments in the Consumer Business & Retail industry (trends, processes, technology), coach the team in getting trained on (Salesforce) industry solutions ;
• Grow and maintain relationships with different stakeholders from the Marketing, Sales, Services and IT departments at our clients;
• Drive high performance from people while fostering collaboration across businesses and borders in order to meet the clients’ and Deloitte’s key objectives
• Lead by example and develop high-performing people and teams by challenging, supporting and continuously coaching and steering them
• Act as an entrepreneur and contribute in your own way to the growth of our business by exploring market needs, defining and presenting proposals

Let’s talk about you

• At least 7 years of experience in a functional/technical/product owner role during multiple technology implementation projects (incl. Salesforce)
• At least 3 years of experience in Consumer Business or Retail in Marketing, Sales and/or Service Experience in service design methodologies (persona, customer journey, service blueprints) and translating into technical solutions 
• Experience in steering and coaching a delivery team to ensure the success of the project while minimize project risks
• The ability to develop and manage project scopes, resources, timing and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Strong communication skills and you are a team player
• Outstanding analytical skills and you are intellectually curious
• A true willingness and ability to work as part of an integrated, enthusiastic and multi-disciplinary team in an local, national and international environment
• Knowledge of Agile and experience to act as Scrum Master is a key advantage
• Strong English written and oral communication skills (Dutch and/or French is a plus)

Our story

Consulting stands for connecting innovation, transformation and leadership. We help our clients imagine, deliver and run their future, use the latest technologies, from strategy development through implementation. Because impact isn’t created alone. Together we can make history, join us!

Achieving business outcomes and continued growth demands a strategic roadmap and smarter insights. The solutions implemented today will help pave the way for success tomorrow.

Within Customer & Marketing, better known as Deloitte Digital, we believe that by working together with the client from defining their digital strategy to its execution, we can generate the most impact.

Our Digital Customer team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life, leveraging leading technologies such as Salesforce.

Who is Deloitte? World-leading professional services firm, we offer value added services in audit & assurance, risk advisory, accounting, tax & legal, consulting and financial advisory. 

+6000 dedicated professionals, active in +10 offices throughout the country, take great pride in supporting our clients with multidisciplinary expertise, industry knowledge, and innovative solutions. We offer services to a wide variety of clients, from national and international companies, small, fast-growing and large organizations to public institutions and governmental authorities.

Why Deloitte? 

Be the true you! We foster diversity and inclusion and encourage you to bring your authentic self to work. Explore, question and collaborate while building a career that inspires and energises you. 

Never stop growing! Diversity of thought makes us stronger. At Deloitte, we tailor a personalized learning experience, offering you the opportunity to grow at your own pace and achieve maximum impact. 

We practice what we preach! As a Purpose-led organisation, at the heart of everything we do is a set of timeless principles and unifying values.

Life looks different for each of us, so we created a varied benefits package that you can tap into: 

• My Benefits My Choice, a flexible rewards plan tailored to your lifestyle and priorities
• Sustainable transport options offered by Mobility@Deloitte 
• Flexible work arrangements for all and initiatives supported by Parents@Deloitte 
• Wellbeing tips and activities powered by Energise@Deloitte 
• Topped off with other health benefits and insurance opportunities

Empowering our employees with flexible work arrangements remains essential in today's reality: 

• Hybrid workplace: combination of home office and on-site (+10 offices in Belgium or client's premises). 
• Part-time employment: all our jobs are open to part-time work under a 90% or 80% regime.

Join us to make an impact together! Apply now!