Location: Warsaw, Poland
We equip changemakers with transformative technology products, knowledge, and services so they can make social change. We connect unlikely collaborators, including NGOs, social activists, hackers, IT specialists, funders, local authorities, and business partners, thus generating innovative solutions to social challenges. TechSoup Europe (headquartered in Warsaw) leads the design and delivery of TechSoup programs in Europe. It also supports the TechSoup Global Network of non-governmental organizations (NGOs) that manage a variety of technology capacity-building programs serving communities in nearly every region of the world.
Be a part of a fast-paced, growing team that provides a solid work-life balance in helping our nonprofit customers. Our team of mission-focused tech professionals is passionate about moving the social sector forward with transformative applications of technology.
Service Operation Specialist – Partner Services works on projects related to TechSoup technology programs including software and hardware donations, discounts or cloud products and NGO validations. This role involves working closely with our existing support teams, our network of Partners throughout the globe and the non-profit organizations. The role is for someone who is willing to learn about the non-profit sector and to get an experience and skills in IT.
Main responsibility of a Service Operations Specialist within Partner Services is to manage and support the processes, tools and platforms utilized within Partner Services. Service Operations Specialists primary responsibility is to respond to incoming incidents reported by the Partner Network and troubleshoot them on a 1st line of Support basis. When needed, the Service Operations Specialist should escalate the incidents to the Program Managers, Internal teams or Service Experts within his department.
The contract for this position is for replacement until end of 2024, with a view to extend based on performance
This position reports to Senior Manager, Partner Services.
Main Responsibilities:
Qualifications:
Technical skills
Soft skills
Other Requirements:
For your contribution and passion, we can offer...
TechSoup is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of color, race, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
An amazing job at a social enterprise supporting non-governmental organizations all over the world is waiting for you. Join our team now!
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