IT Application Support Manager - SCM Process



What we are looking for

As an IT Application Support Manager you will be providing 2nd level support for a number of software solutions in the area of Supply Chain and Manufacturing used by Healthcare Business Units in Europe, United States and China. Your tasks and responsibilities will include but not be limited to the following.

Your Tasks and Responsibilities will be:

Incident and Problem Management
- Ensure and control Incident and Problem Management to support the IT applications according to SLAs (if applicable)
- Serve as the first point of contact for the IT Application Manager and to involved

Subject Matter Experts when it comes to Incident Management
- Contact, control, and support internal and external service vendors

Quality/Compliance Management
- Support the IT Application Manager with creation and maintenance of the necessary documentation

More about us :


We expect

Required education
University education (Bachelor's degree)

Educational Specialization
Information Technology, Computer Science or related fields

Language skillsEnglish - Upper intermediate (B2) and
German - Upper intermediate (B2)

Number of years of experience

Personality requirements and skills

Required Knowledge/Skills, Education, and Experience
- Academic degree in Computer Science/Engineering
- Young professional with 2-4 years of experiences in Incident Management or similar positions (ideally including references)
- Good verbal and written communication skills with an emphasis on multicultural sensitivity
- Strong teamwork skills
- Structured, proactive, and self-directed work style
- Technical understanding of Web Application Architecture, Network infrastructure, and SQL Server database

Preferred Knowledge/Skills, Education, and Experience
- Bachelor or advanced degree preferred
- 1-2 years of experience in Healthcare industry business processes with a focus on Supply Chain and Manufacturing
- Availability for occasional international business travel

We offer

• Training and development program (business and product trainings, e-learning, language courses, soft skills trainings,…)
• Health program (contracted wellness providers, sport centers, salary reimbursement in case of illness)
• Family care program (subsidy for newborns, maternity leave, kindergardens, summer camps)
• Retention program (work anniversary, life anniversary, additional pension plan, employee loans)
• Extra days-off (bridge days, sick days)
• Socializing programs (teambuildings)
• Referral employee program (bonus for new hire)

Requisition ID: 266464
Organization: Siemens Healthineers
Career Level: Experienced Professional
Full time only

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Confirmed 9 hours ago. Posted 30+ days ago.

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