UNC Greensboro

Position Number 998147

Functional Title Student Success Compliance Coordinator

Position Type Administration - Staff

Position Eclass EP - EHRA 12 mo leave earning

University Information 

UNC Greensboro, located in the Piedmont Triad region of North Carolina, is 1 of only 57 doctoral institutions recognized by the Carnegie Foundation for both higher research activity and community engagement. Founded in 1891 and one of the original three UNC System institutions, UNC Greensboro is one of the most diverse universities in the state with 20,000+ students, and 3,000+ faculty and staff members representing 90+ nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 125 areas of study, as well as 74 master’s and 32 doctoral programs, UNC Greensboro is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit uncg.edu and follow UNCG on Facebook, Twitter, and Instagram.

Primary Purpose of the Organizational Unit 

The mission of the Division of Student Success is to work in partnership with the University community to deliver high quality services to facilitate the recruitment, retention and graduation of a diverse student population and strive to provide service, leadership, and transitional student support for UNCG. The Division of Student Success is committed to designing, implementing, and providing the services necessary to promote student success throughout the entire student life cycle from day one to diploma. This division includes the offices of the Dean of Undergraduate Studies, University Advising, New Student Transitions & First Year Experience, Students First Office, Academic Achievement Center, TRiO Programs, UNCG Guarantee, GEAR UP UNCG, and the Multiliteracy Centers (Speaking Center, Writing Center, and Math Help Center).

Position SummaryThe Student Success Compliance Coordinator provides strategic support and management of the University’s Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) Quality Enhancement Program (QEP) and National Council for State Authorization Reciprocity Agreements (NC-SARA) initiatives as it relates to student success. Working closely with the Division of Student Success and the Office of Assessment and Accreditation, the Coordinator manages documentation and reporting requirements and ensures alignment with SACSCOC QEP and NC-SARA compliance requirements. The coordinator is responsible for assisting with the campus-wide implementation, promotion, and dissemination of QEP and NC-SARA related materials to all relevant constituencies on and off campus.

The coordinator reports directly to the Associate Vice Provost for Retention & Student Success and collaborates with administrators, campus-partners, faculty, and support staff to achieve and evaluate QEP program goals and objectives.

The Quality Enhancement Plan is an integral component of the SACSCOC reaffirmation of accreditation process and is derived from an institution’s ongoing comprehensive planning and evaluation processes. It reflects and affirms a commitment to enhance overall institutional quality and effectiveness by focusing on an issue that the institution considers important to improving student learning outcomes and/or student success. The QEP is a comprehensive decennial review to ensure that the university continues to meet standards of quality.

The National Council for State Authorization Reciprocity Agreements (NC-SARA) is an agreement among member states, districts and territories that sets national standards for interstate offering of postsecondary distance education courses and programs. NC-SARA allows students to benefit from educational services across state lines.

Minimum Qualifications● Master’s degree from a four-year university or college, or a bachelor’s degree with an equivalent amount of education and experience, in the area higher education administration, educational research, academic assessment, or a related field

• At least three years of professional experience in a college or university working within academic, student success, assessment or student affairs
• Demonstrated ability to work collaboratively with different university constituencies, including faculty, staff, administrators, students, and alumni.
• Demonstrated attention to detail and effective time management to meet deadlines.
• Excellent communication, interpersonal, and problem-solving skills
• Leadership skills that help others to understand and commit to the vision and goals of the university
• Basic knowledge of technologies, including Excel, Word, presentation software, LMS systems, mass email platforms, social media platforms and management systems; and virtual program/webinar platforms
• Be available and willing to work irregular office hours during certain times of the year

Additional Required Certifications, Licensures, and Certificates 

Valid NC Driver’s License

Preferred Qualifications 

• Experience leading college or university QEP or State Authorization Compliance activities
• Experience in large-scale programming planning, implementation, and evaluation

Special Instructions to Applicants 

Recruitment Range Commensurate with education and experience

Org #-Department Undergraduate Student Success - 13601

Job Open Date 10/31/2023

For Best Consideration Date 11/14/2023

Job Close Date 

Open Until Filled Yes

FTE 1.000

Type of Appointment Permanent

If time-limited, please specify end date for appointment. 

Number of Months per Year 12

FLSA Exempt

Percentage Of Time 40%

Key Responsibility 

NC State Authorization Reciprocity Agreement (SARA) Program Management

Essential Tasks 

• Coordinate with the Office of Assessment, Accreditation and Academic Program Planning to ensure alignment with the National Council for State Authorization Reciprocity Agreements (NC-SARA) compliance requirements.
• Partner with academic departments to ensure compliance with SARA requirements to disclose to students studying in distance learning programs or who are out of state students studying in residence, whether UNCG’s program (requiring licensure) meets licensure requirements in the in the state where the student is located or where they plan to practice.
• Ensure academic departments are tracking all learning placements (practica, internships, clinicals) that are required for their programs and for those happening out of state.
• Provide orientation to State Authorization compliance for new departmental contacts. This includes creating content, scheduling, advertising, and delivering orientation sessions.
• Respond to inquiries, supporting academic units, monitoring distance education compliance policy updates/changes, communicating with campus stakeholders re: policy changes and supporting implementation of changes as necessary.
• Regularly reviewing data and work with Provost, Deans, and Associate Deans to ensure all programs are being captured in required reporting.
• Serve as liaison for associated higher educational institutions, state government community and national organizations.

Percentage Of Time 35%

Key Responsibility 

QEP Program Management

Essential Tasks 

• Provide general oversight, development, and refinement of the QEP implementation, ensuring implementation is sustained through continuous input and participation from students, faculty, staff, and administration.
• Manage the QEP budget, purchasing decisions and maintain all financial files and records.
• Prepare and present annual QEP status reports for the QEP Steering Committee, QEP Student Advisory Committee, university leadership, and other relevant constituencies.

Percentage Of Time 15%

Key Responsibility 

QEP Outreach and Promotion

Essential Tasks 

• Liaison with QEP Vision, Design and Implementation Committee, consisting of faculty members nominated by each dean of the Colleges and Schools, together with administrators and staff from relevant areas across campus, including Institutional Research and Office of Assessment, Accreditation and Academic Program Planning. Student leaders will also be on the committees.
• Promoting awareness of the QEP among students, faculty, and staff. This could involve creating marketing materials, organizing workshops or events, and engaging with the campus community.

Percentage Of Time 10%

Key Responsibility 

Special Projects

Essential Tasks 

• Lead and oversee a range of initiatives aimed at fostering an environment conducive to the holistic development and achievement of our students
• Collaborate with relevant stakeholders to identify special projects that directly impact student success and address unique challenges faced by students

Physical Effort Hand Movement-Repetitive Motions - F, Finger Dexterity - F, Reading - F, Writing - F, Hearing - F, Talking - F, Standing - O, Sitting - F, Walking - F, Lifting-0-30 lbs. - O

Work Environment Driving - Car/Truck - O, Inside - C, Overtime - O

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