NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Georgia, with approximately 29,000 employees and does business in 180 countries.
TITLE: Project Manager


The Senior Software Support Consultant works in a complex technical environment, resolving and providing solutions to customer problems. They identify, design and develop solutions for product and system problems. They communicate with internal and external organizations to resolve problems whilst maintaining full ownership.

Offer input and gain knowledge as a subject matter expert on products, systems, and services
Knowledgeable across the related LOB product range including all solution(s) currently released and supported
Knowledgeable on assigned solution(s) to SME level and assists others with investigations
Knowledgeable on 3rd party products used within customer solutions
Mentoring and assisting support peers in product and systems technical details, management of issues and all aspects of the respective role
Prepare and deliver training on products and systems, as appropriate
Prepare various technical documents on technologies, customer environments, products and systems
Provide advice to engineering on new product designs
Input and guidance to engineering on potential resolution of product defects
Input and guidance to engineering on issues encountered during engineering field trial

Design corrective action(s) to resolve product or system problems with no known solutions.
Gather and analyze information, formulate and test hypothesis
Identify, design, develop and validate solution
Ability to research problems with no known solutions and design solutions for identified problems
Collaborate and communicate with technical suppliers including other Software Support Engineers, Third Party Suppliers, Product Development Engineers, Solutions Managers, Professional Services and Technical Support Specialists as appropriate; whilst maintaining ownership of the incident
Ability to manage multiple issues of differing stages of investigation and priority without assistance.
Work with product developers to assess and create product alterations and contribute to long term solutions

Actively participate in making the team a success by achieving the team objectives
Actively participate in making the team a success by achieving the team objectives
Adherence to GS2 SLA Guidelines & RWG Target



•Bachelor of Science or Master of Science degree in a discipline related to the product technology - usually electrical, mechanical, computer engineering, or computer science
•Minimum of 6 years software related job experience (support/development)

•High school education
•Minimum of 10+ years software related job experience (support/development)


•Minimum 5 years experience within related LOB NCR Support, Engineering or PS Organizations


•Good English skills and local language skills if appropriate
•Communication skills both written and verbal
•Excellent team player
•Ability to work effectively in a team environment composed of peers and cross-functional members
•Proactive and positive attitude
•Decision making
•Problem solving
•Problem management skills
•Ability to prioritize in a fast-paced environment
•Interpersonal skills
•Attention to detail
•Ability to be focused and a self-starter
•Have a strong desire for quality
•Sense of urgency
•Ability to multi-task
•Tact & diplomacy
•Excited by the challenge of the unknown
•Analytical Skills
•Ability to be available for 7x24 on call if required
•Ability to work flexible working hours
•Willingness to travel at short notice as required



EEO Statement
Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.


Professional Services

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Job Posting

May 24, 2017, 4:00:00 AM

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Confirmed 8 hours ago. Posted 30+ days ago.

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