Claims Service Representative III - Casualty CA
This position supports the Auto Claims Operation by providing service pursuant to the policy by handling claims of property and/or liability lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include investigation, evaluation and negotiation of low to moderate complexity claims in compliance with established company technical and customer service Best Practices. Under general technical direction, works within specific limits of authority.
Responsibilities and Job Duties:
Problem Solving and Decision Making:
Education
4-yr. College Degree or equivalent combination of education and work experience required.
Experience
Ability to service claims of low to moderate complexity, as normally acquired through 3-5 years’ bodily injury experience preferred.
Knowledge/Skills/Competencies
Special:
Working Environment and Minimum Physical Requirements:
This position may be an office based job or field depending upon the specific line of business. The office based position physical requirements include standing, sitting, bending and lifting (up to 15 lbs). The field position may involve company car usage and inspection of accident scenes or first-party homeowner losses. Physical requirements may include lifting (50 lbs. or more) and use of ladders for inspections on homeowners claims.
Remote work is based on manager discretion and performance. Onboarding and training will be conducted on-site at an Auto Club facility. Employees must demonstrate reliability and proficiency in the department to be considered. Employees must have adequate high-speed internet, minimum of 50 Mbps. Employees must live within a reasonable commuting distance of their assigned Claims Unit. Employees assigned to a Claims Unit are required to report to the office for coaching and training opportunities upon request.
The starting pay range for this position is:
$34.14 - $45.52
Additionally, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.
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Remarkable benefits:
The Automobile Club of Southern California is part of the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
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