TTEC

Bringing smiles is what we do at TTEC… for you and the customer. As an Information Security SOC Analyst working remotely in the US, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You’ll Do

Looking for an opportunity to detect legitimate security concerns and monitor for potential security concerns? You’ll use various tools and dashboards to monitor the TTEC environment, triage the events to detect legitimate security concerns and respond according to established playbooks. You’ll also manage, maintain, and monitor TTEC security solutions and processes to provide Tier 1 Support and Security Incident Management.

You’ll interact frequently with other members of the Information Security team and the IT technical teams at TTEC along with the IT Operations and Engineering teams. 

The SOC provides 24x7 security operations monitoring and support for the TTEC core network and services. 

You’ll report to the Security Operation Center Manager, you’re role is impactful as it protects TTEC from data loss and security events.

During a Typical Day, You’ll

• Conduct proactive monitoring, investigations, and mitigation of security events
• Analyze security event data from EDR, SIEM, Dashboards, etc.
• Spend time understanding the environment you're responsible for and engage with various teams to gain further knowledge of the environment(s)
• Recognize potential, successful, and unsuccessful intrusion attempts and compromises through review and analysis of relevant event data
• Research new and evolving threats with potential to impact the monitored environment

What You Bring to the Role

• Minimum 2 years experience in Information Systems or IT security-related functions
• Knowledge of information security principles, concepts, practices
• Knowledge of networks, firewalls, and operating systems
• Ability to provide technical advice, guidance, and recommendations to management and other technical specialists on critical information technology security issues
• Strong analytical skills and able to collate and interpret data from various sources
• Experience with security incident detection and response

What You Can Expect

• An annual incentive program 
• Medical, dental, and vision
• Tax-advantaged health care accounts
• Financial and income protection benefits
• Paid time off (PTO) and wellness time off
• Tuition reimbursement and access to thousands of free online courses

Visit www.hellottecbenefits.com for more information.

The anticipated range is $60,000 - $75,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

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